+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 17
Wired Networks Thread, New phone system and offloading of old one in Technical; Our current phone system, a Panasonic D1232 super hybrid digital is getting on a bit now - I imagine it's ...
  1. #1
    dgsmith's Avatar
    Join Date
    Nov 2007
    Location
    Merseyside, England
    Posts
    1,076
    Thank Post
    118
    Thanked 87 Times in 76 Posts
    Rep Power
    35

    New phone system and offloading of old one

    Our current phone system, a Panasonic D1232 super hybrid digital is getting on a bit now - I imagine it's probably around 20yrs old and has very little functionality that you would typically expect and take for granted on a more modern system.

    Just looking for some advice really on what others have or better, would recommend? We've been recommended the Avaya IP500 v2 which looks to be a popular choice, as are the generous array of handsets on offer. We'd be wanting to look to try and offload the current phone system (which has around 25 digital handsets) however the best price we have so far is 200+VAT all in and that feels a bit tight!

    The main struggle is justifying that we need one, and whilst features such as auto attendant and network integration sound good (for the IP range), it's not going to be easy to convince the HT to part with comfortably over 5k for a system that to the average person functions as expected.. receives/makes calls! Is there any useful advice we could benefit from having or indeed arguments we could use to help the cause?

    In a nutshell, would we benefit from upgrading to a new system, should we go digital or IP (or mixed), what systems are the most popular and can we expect more for our old one?

  2. #2

    twin--turbo's Avatar
    Join Date
    Jun 2012
    Location
    Carlisle
    Posts
    2,334
    Thank Post
    1
    Thanked 381 Times in 340 Posts
    Rep Power
    149
    On the last point, grab the 200 and run!

    We changed as the cost of physicaly moving old phone systems to new buildings was false economy. We run a vastly over spec Cisco, but we were not advised that it was overspec by our consultant.

    Rob

  3. #3

    glennda's Avatar
    Join Date
    Jun 2009
    Location
    Sussex
    Posts
    7,714
    Thank Post
    269
    Thanked 1,116 Times in 1,012 Posts
    Rep Power
    345
    Look at FreePBX and Yealink handsets, along with SIP trunks - you will recoup outlay withing a year to 18 months on savings over ISDN 30.

    EDIT: I rolled out 70 handset phone system for less than 5k
    Last edited by glennda; 22nd January 2013 at 09:31 PM.

  4. #4

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,390
    Thank Post
    797
    Thanked 1,588 Times in 1,391 Posts
    Blog Entries
    10
    Rep Power
    427
    We currently use Cisco Call Manager. Its expensive so we are dumping it.

    We currently have in testing Asterisk with our existing Cisco IP phones. So far its working good. You don't have to pay ridiculous amounts for licenses as asterisk is free. Plus you can get commercial support. Last time i looked at Avaya it was expensive.

    All we have to pay for is for the Physical phones, the support and of course outside calls. Dont need to pay for a license to connect the phone to the system, or for voicemail etc. You can get refurbished Cisco phones with a warranty fairly cheap.
    Last edited by FN-GM; 22nd January 2013 at 09:38 PM.

  5. #5

    Join Date
    Oct 2008
    Location
    Lincolnshire
    Posts
    2,054
    Thank Post
    11
    Thanked 204 Times in 198 Posts
    Rep Power
    63
    Question is do you need a new phone system or does the one do you for you needs? Do you have a support agreement for it or not?

    If you do want to upgrade I would recommend the Avaya stuff, everyone slates it for its cost but we cannot fault it, have some 20 sites using IPO's or varying levels, we have 3 call centers running 24/7 plus varying other heavy use services such as social services, GP out of hours and it handles it all well. Maybe you do pay a little more than the other stuff but can you fault it, no.

    Why buy cheap and maybe have lots more problems and no support when you can pay a little more and get a tested and proven system with support.

  6. #6

    Join Date
    Jan 2013
    Location
    Romford
    Posts
    142
    Thank Post
    46
    Thanked 31 Times in 24 Posts
    Rep Power
    8

    New phone system and offloading of old one

    Really it all depends on whether you want a hosted system, whereby the one-off cost is lower but the monthly charge rises, or if you want to buy the system outright.

  7. #7

    EduTech's Avatar
    Join Date
    Aug 2007
    Location
    Reading
    Posts
    4,980
    Thank Post
    158
    Thanked 888 Times in 699 Posts
    Blog Entries
    3
    Rep Power
    265
    :-) Do you have any Microsoft Licencing Agreements in place at the moment? how about looking in to Microsoft Lync Server 2013 it will do what you need on the Enterprise Voice font of things and you don't need to buy phones you can give people headsets... or/ if you do then just go and grab some Polycom/Snom handets! :-)

    Simples!

    James.

  8. #8

    Join Date
    Jun 2011
    Posts
    106
    Thank Post
    0
    Thanked 15 Times in 15 Posts
    Rep Power
    18
    We once had a public tender, most expensive bid was Avaya. Alcatel did the lowest one.
    I personally have a Snom 370 phone up and running for years and I like. Nowadays for education sector, Microsoft Lync is really interesting, because of its integration into the rest of Microsoft portfolio (exchange). Also pricing is great for us. If you have enough man power you can go for opensource solution.
    Last edited by snoerre; 25th January 2013 at 07:59 PM.

  9. #9

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    12,967
    Thank Post
    587
    Thanked 1,495 Times in 1,341 Posts
    Rep Power
    398
    Quote Originally Posted by EduTech View Post
    :-) Do you have any Microsoft Licencing Agreements in place at the moment? how about looking in to Microsoft Lync Server 2013 it will do what you need on the Enterprise Voice font of things and you don't need to buy phones you can give people headsets... or/ if you do then just go and grab some Polycom/Snom handets! :-)

    Simples!

    James.
    EES lync cals don't cover enterprise voice so would be an extra cost.

    Ben

  10. #10

    EduTech's Avatar
    Join Date
    Aug 2007
    Location
    Reading
    Posts
    4,980
    Thank Post
    158
    Thanked 888 Times in 699 Posts
    Blog Entries
    3
    Rep Power
    265
    Quote Originally Posted by plexer View Post
    EES lync cals don't cover enterprise voice so would be an extra cost.

    Ben
    Do you not get the Enterprise Plus CAL? can't remember not looked at Edu Licencing for some time.

  11. #11

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    12,967
    Thank Post
    587
    Thanked 1,495 Times in 1,341 Posts
    Rep Power
    398

  12. #12

    Join Date
    Jan 2009
    Location
    England
    Posts
    1,466
    Thank Post
    292
    Thanked 301 Times in 260 Posts
    Rep Power
    80
    Quote Originally Posted by FN-GM View Post
    We currently use Cisco Call Manager. Its expensive so we are dumping it.

    We currently have in testing Asterisk with our existing Cisco IP phones. So far its working good. You don't have to pay ridiculous amounts for licenses as asterisk is free. Plus you can get commercial support. Last time i looked at Avaya it was expensive.

    All we have to pay for is for the Physical phones, the support and of course outside calls. Dont need to pay for a license to connect the phone to the system, or for voicemail etc. You can get refurbished Cisco phones with a warranty fairly cheap.
    We're also using Cisco Call Manager, and while I don't doubt its extremely powerful it is as you say very very expensive. Everything is an extra license, and considering we now have all the phones it's very tempting to start to move over to Lync.

  13. #13

    m25man's Avatar
    Join Date
    Oct 2005
    Location
    Romford, Essex
    Posts
    1,608
    Thank Post
    49
    Thanked 444 Times in 330 Posts
    Rep Power
    136
    In most cases it seems that the phone systems generally outlast the IT manager that selected and installed it.

    Service companies come and go, so buying something that anyone can maintain and is widely available has to be top of the shopping list.
    If the NM built it and supported it himself then leaves to run a lap dancing club on the other side of the world, who's going to pick up the pieces??
    As far as DIY IP PBX solutions go, it needs to be as cheap as chips so that you can afford to throw it away and start again if needs be.
    For those reasons alone I think I would be inclined to stick with a well known and widely supported IP PBX that didn't lock me into using its overpriced handsets.
    If you can pick up a phone and find a dozen alternate suppliers to support your chosen system within a hours radius it's probably a safe buy.

    I have a couple of clients who chose Samsung OfficeServ systems, brilliant and reliable systems but trying to find a reliable support partner has been a nightmare. Tried three companies to upgrade one, each quoted ridiculous prices to do the job and all three turned out to be using the same freelance sub contract engineer who never turned up to any of his bookings.
    Eventually they found someone who came out took twice as long as was quoted to fit an IP card and charged a mint to do it.

  14. #14

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,390
    Thank Post
    797
    Thanked 1,588 Times in 1,391 Posts
    Blog Entries
    10
    Rep Power
    427
    Quote Originally Posted by Soulfish View Post
    We're also using Cisco Call Manager, and while I don't doubt its extremely powerful it is as you say very very expensive. Everything is an extra license, and considering we now have all the phones it's very tempting to start to move over to Lync.
    There are other costs as well like the Cisco Router etc.

    We are finding we are saving money going down the asterisk route and not only that we are getting lots more features. All our users will have voice mail once its in production. The users don't notice a difference because they are using the same Cisco handsets. Asterisk is widely used and commercial support is available. Although we will be with Asterisk will we keep purchasing Cisco handsets if we need to, they are very good and are affordable because we dont need the licenses!
    Last edited by FN-GM; 25th January 2013 at 10:06 PM.

  15. #15

    Join Date
    Sep 2008
    Posts
    97
    Thank Post
    4
    Thanked 20 Times in 13 Posts
    Rep Power
    22
    We have recently gone through the process of changing our telephone system, we looked at Avaya, Toshiba and Panasonic. In the end we went for a Panasonic NS1000 which we are finding really good for the money.

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Replies: 12
    Last Post: 28th May 2012, 11:57 AM
  2. New phone system
    By djones in forum Wired Networks
    Replies: 20
    Last Post: 14th May 2012, 06:52 PM
  3. New phone system tender
    By steve in forum Netbooks, PDA and Phones
    Replies: 0
    Last Post: 13th May 2009, 10:03 PM
  4. Systems and Applications Manager -University of Hertfordshir
    By tosca925 in forum Educational IT Jobs
    Replies: 0
    Last Post: 21st September 2005, 04:46 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •