Users cannot log on

Hello,

We keep getting the following error message on a few users in our domain.

Windows cannot copy file \\prometheus\profiles\xpmandatory\Application Data\Citrix\RadeCache\a764a94d-7ae2-4d7b-86c5-a7633fc8285a\Device\C\WINDOWS\system32\wbem\Logs\ to location C:\Documents and Settings\mlingard\Application Data\Citrix\RadeCache\a764a94d-7ae2-4d7b-86c5-a7633fc8285a\Device\C\WINDOWS\system32\wbem\Logs\. Possible causes of this error include network problems or insufficient security rights. If this problem persists, contact your network administrator.

We are using mandatory profiles for everyone, with Appsense to provide user personalization. When this error occurs, the only way we have found to resolve it is to delete the users profile off that computer, and then they can log on again fine. However as soon as they log off they are back to step 1.

Has anyone else had this issue and found how to resolve it??

Any help would be very much appreciated.

Chris

i have a scripy i use on akward pcs that just deletes everything but a few predetermined users from the doc & set folder every time the pc boots

Code:

---

@echo off
for /f "tokens=*" %%a in ('dir c:\docume~1 /b /ad') do call :process "%%a"
goto :eof

:process
if [%1]==["Administrator"] goto :eof
if [%1]==["me2"] goto :eof
if [%1]==["me2.school"] goto :eof
if [%1]==["Administrator.school"] goto :eof
if [%1]==["me"] goto :eof
if [%1]==["me.school"] goto :eof
if [%1]==["All Users"] goto :eof
if [%1]==["Default User"] goto :eof
if [%1]==["LocalService"] goto :eof
if [%1]==["NetworkService"] goto :eof
cd\docume~1
rem echo. About to remove profile %1
rmdir %1 /s /q

---

just be careful where you run it

Not 100% sure on why you're getting the error, but if deleting the profile solves it then all you probably need to do is make sure the options for deleting users profiles at logoff are enabled in your group policy, and also if you're running windows XP make sure the user hive profile cleanup service is installed. This means the machine will download a fresh copy of the profile every time a they logon instead of caching it on the local machine. This also stops your machines filling up wth profile folders.

Mike.

- You could try unsharing and re-sharing the Profiles share

- Check that users have Full Control and replace permissions on all child objects (just to be sure)

- Verify DOMAIN\Administrators are the owner of the share