interactive whiteboard software not working schoolwide...
As of this morning our webster 3.6 interactive whiteboard software isn't working ANYWHERE in school, it's setup to run on logon but doesn't, when attempting to run it manually you get this error:
A referral was returned from the server.
So far i've tried:
Turn off sophos AV - no change
Reinstall software - no change
Test in other buildings around school - no change
run as domain administrator - no change
run as local administrator - no change
restart pc - no change
disabled all server based software like uniflow, firewall client etc - no change
It's a bit odd that one bit of software installed on the local machine of these PCs isn't working school wide, nothing was changed on friday that would affect it apart from a change i made to the antivirus policy but i've tried disabling the AV completely and it still doesn't run. I've also tried disabling UAC on one PC to test that and still no luck.
Anyone have any ideas?
EDIT: i have now also tried unplugging the network lead, trying a PC that is freshly imaged and not currently with any GPs applied apart from the default domain policy, im now taking it off the domain and trying it from there. I've also redownloaded the software and run the install again. Still no change.
EDIT2: Reimaged a PC, installed webster from a pen drive albeit network cable still plugged in - same issue - VERY VERY strange as it's always worked before
EDIT3: AH HA it works when logged in as administrator IF i set the shortcut to "run as an administrator" in the compatibility tab. Doesn't work for teachers though >_<
EDIT4: I can run it as a teacher if i set to "run as administrator for all users" but then im prompted for an administrative username and password when trying to load and it doesnt load on startup like it should, interesting thing to note is that "Vendor:" is coming up as unknown.
Thankyou for the earlier tips.....
On our windows 7 machines I went into the program files and in properties for the webster exe set it to compatibility mode for xpsp3 (only our windows 7 machines with problem) and run as administrator. Does not call for a user and password and has worked on all machines so far.
Thank you for your additions to first post as they led to a solution for us.