Buying out of a support contract
Anyone had to buy themselves out of a managed service contract. Someone I know (yeah it really isn't me) has just signed a 3 year contract without getting 3 quotes first as the supplier put frighteners on them saying contract would run out. They've signed what appears to be grossly overpriced and the tech that turns up for half a day is not particularly helpful and is very possessive over who can have what access (eg 3 weeks to get password to allow staff to install drivers for home printer!) to the point that he's being obstructive*. As its a small school there is no in-house tech expertise which is why I've been asked to help. We've organised introduction meetings with 2 other local managed service providers and initial impressions are much better and quotes are less for more service. We're contacting other schools in the area that use these providers for references.
With so little of the new 3 yr contract used we think its going to be cheaper in the long run to get out of the new contract and start a new contract with one of the alternatives.
Anyone got any experience of this or know what options are available?
* eg not releasing server admin password which we asked for so we could access server console to get its specification and get free disk space stats in order to spec up an upgrade/replacement/alternative. They came out with some bull story about Data protection Act (you can't let them see the server or they will have access to all your students home details and your staff records etc) and put the frighteners on senior staff so they ended up not wanting to let anyone else see the server either!