Problem when users right click in their homes folder and hover over 'New'
A large number of users (and it does follow the user, not computer) are having a problem when they try to create a new folder.
User right-clicks in a folder and moves the mouse to hover over 'New' and the sub-menu doesn't load. Instead the computer seizes up and sometimes crashes completely.
We've come up with a workaround (open Word and then 'Open...' and click on the 'New folder' button) so doesn't seem to be related to permissions.
An unaffected user logs on to the same computer and no problems.
We found that moving our year 7 students over to a new profile path resolved the problem so then moved the others and it was happening again before half-term. Now we're all stumped as to what to do next!
Does anyone know what the computer is actually doing when it tries to load that sub-menu?
Windows XP. Many different configurations and hardware affected.