HELP! What is causing these "connect to" popups??? (Smartcache issue)
This is driving me nuts....
We are on the SWGfL and use an on-site smartcache box provided by RM/SWGfL/LEA.
The documentation on the box states:
RM SmartTracker allows your users and computers to be identified for auditing purposes. This identification is also used by SafetyNet Universal for user and computer-based filtering. Choose the appropriate identification method below, and then click on the Apply Changes button
I have two choices:
Active Directory authentication (recommended)
RM SmartCache Client
RM SmartCache Client works fine but requires me to install a client app on each PC and does have limitations...
RM SmartCache Client is not recommended for use with unmanaged devices or with Windows Terminal Services. RM SmartCache Client is not supported with client computers running operating systems other than Windows.
So we've been trialling the new Active Directory authentication method on our domain...
Users randomly and some constantly get pop-up messages asking them to connect to the IP address of the smartcache and fill in user and password details.
No user is able to replicate the pop-up at will.....
I have a test user and PC on my desk and no amout of websurfing or application opening can force the pop-up to appear - it just does so when it feels like it....sometimes it does nt appear for hours then suddenly it pops-up.
It's more of an annoyance to end users as it does not stop them from surfing the net and the smartcache continues to log their internet activity even if they ignore the pop-up.
I'm looking for some help as to how to troubleshoot this??????
I've now created a new GPO for my test user and applied all the same policies as a standard teacher would get and after much clicking was able to get the pop-up to appear.....
I've now un-linked all the policies to see if it's just one policy that may be causing an issue....
Wondered if there was also a way to somehow see exactly what application it is that is requesting the pop-up?