Really useful helpdesk software/tools
Apologies if this is in the wrong area I couldn't find a definate area to put it in so feel free to move it mods :)
We already have the kayako support suite helpdesk software which is brilliant for what we do with it and serves us very well.
What I was wondering is what other bits of software do you use on your helpdesks that you now find you can't live without? Can be anything at all and completely outside the box. Just want to know if there is anything out there we don't know about that might come in really handy.
May hopefully throw up something useful for others as well, can be freeware, paid for etc