CC3 Build Process Error

Howdy,

Being new to CC3 and my employers not seeing the need for training I am looking for help.

We have a set of new RM Ascend 2040A workstations. When trying to build them I get as far as the HDD prep and the reboot.

After this i get the following error:

"reboot and select proper boot device or insert boot media in selected boot device. Press any key to continue..."

I have all the required hardware support packs and have followed the instructions as given by RM.

What am I doing wrong? If any one could help I would be the happiest techie alive!

Thanks In advance.

Have you checked the BIOS boot sequence? This should typically be set to CD-ROM (primary) HDD 0 (secondary) and Other boot devices, either enabled or disabled.

The sequence is HDD, CD, Floppy. I have tried CD, HDD and just HDD but i still get the same error.

This is really odd, because you had to be in Windows to run the HDD prep utility and reboot (presumably to join the domain?)

Is the hard drive showing up ok in the BIOS? It sounds like a hardware failure.

Is it just the one machine or are they all doing this?

This happens on the three machines I have tried. It was the guy from my LEA said it was failing after the HDD prep, but I'm not sure it gets that far.

I insert the disk, name the station, enter U/N and password for the setup user. Network connects fine give it a location and then it formats the drive and creates backup partition and XP partition (Blue screen grey scroll bars).

After this the PC reboots and I get the error.

Is the active partition correct after the reboot? You could use fdisk and change the partition?

What about older machines? Do they build ok?

Could be something to do with the bios settings for that particular drive needs to be configured to disable sata raid or change to PATA/IDE mode.
I think we had a similar problem and this sorted ok.:)

Thanks guys. This is my first CC3 build so I don't know how the other were done or went.

I will have another look in the bios. I had a feeling it has something to do with the SATA drive.

Hi all,

I have searched the BIOS to death and have found nothing regarding SATA settings with the exception of disabling them.

This is really starting to annoy me as I cannot find a resolution. The LEA are less than helpful and we do not have a contract with RM (They just refer me to the LEA.)

It has got to be something small, but I feel so stupid for not being able to find it!!

Try this - boot from a standard XP disc and see if XP Setup finds you hard disk. If it doesn't, you'll need a SATA driver. The easiest way is to use nLite to integrate drivers. Doing it manually is a joke to say the least. Very complex for such a small task.

What are using as a build disk - floppy or usb memory stick?

If it's a memory stick, make sure it is formatted as a zip disk and is taking the correct drive letter (a:). If it is taking c: you will experience the kind of issues that you are having.

I am using a build floppy created with build manager.

I know you said that you are up to date with HSPs, but double check you have HSP31 which added support for this model.