+ 1 for liberum although I've rewritten bits of it to suit. I have an incoming list, a firstline list and higher stuff on my list.
We currently use a simple free browser-based thing called Trouble Ticket.
Open source trouble ticket system. Free web based help desk.
Been using Spiceworks for 18 months or so. We allocate calls with time limits and you can also record length of time you spend on calls too. Any authorised user can edit the call and if you wish, you can allow users to create, view or modify calls. We just use it to log day to day activity and then look back over calls as a sort of knowledge base if so desired.
Windows SharePoint Services with the IT Team Workspace Application Template installed here :)
Allows call logging, ticket status etc plus a very handy knowledgebase section for the IT staff, which is great for noting down those niggly fixes that you can never remember 6 months later... now just a search away :D
We use spiceworks
Spiceworks - Free Network Monitoring Software for Network Management
It works really well!
We use Spice Works, It's great!!!
It's not Just a call logging system and call managment, it automatically collects a database of computers on the network for you and gets the serial numbers of them automatically.
Try It! Its Free!
We use spiceworks here!! its the best helpdesk softwrae and its fre!!!!!!!!!! Even gives alerts when running low on space from each client on the network.
Just a shame spiceworks is so bloated though, I used it for a bit but there were far too many options and buttons that confused people.
In the end I wrote my own ticket system
+1 for spiceworks!
Tunred off the auto network discovery rubbish but appart from that, lovely. AD integration and E-mail support and the new HTML e-mail are great.
Only downside is that I can't seem to get it to mix AD and maunual users, thus the users on my second domain can't log into the user portal (thouhg they can E-mail it)
My, spiceworks does sound quite good. We're using Kayako support suite which is really feature rich, we definately aren't using it to its full potential but it does a really good job for us atm.
Got this running this week as well. :P
Uses an add-on and shows the ticket ID, creator, technician, status and last activity. Pretty hand for us in the office. :)
If I had a screen like that in my office it wouldn't be showing helpdesk tickets!
hah someone else who gets a Fire Marshall Jacket :) I need one that says Site Manager (but only when no-one else wants to be it) as well as Emergency contact for when the building burns down.
I think I need some TFTs to display the Analytics from my SAN as well as my spiceworks ticket page :)
:P I'm tempted to whack the procurve network manager on the stats screen at some point. It should also be pointed out that there's a freeview box in the office but we're in need of a long aerial cable as the aerial socket's on the other side of the room... had to use the thickest BNC cable in the country to run from the box to the screen. :P