+ Post New Thread
Results 1 to 13 of 13
Windows Thread, Problems with Promethean boards and USB ports in Technical; We are having strange issues with getting staff laptops to recognise Promethean boards. We know we have to go through ...
  1. #1
    tosca925's Avatar
    Join Date
    Aug 2005
    Location
    Midlands
    Posts
    1,547
    Thank Post
    4
    Thanked 4 Times in 4 Posts
    Rep Power
    22

    Problems with Promethean boards and USB ports

    We are having strange issues with getting staff laptops to recognise Promethean boards. We know we have to go through the manual install and choose the option ' i will choose which driver to install' and all works well.But if they plug the board in to a different USB port it does not recognise it again and it seems you have to go through the same routine for every USB port on the laptop.

    I thought that once the driver had been installed it would work on any of the ports?


    Ideas and experiences please.

  2. #2
    metalmonkey
    Guest

    Re: Problems with Promethean boards and USB ports

    Same problem here i'm affraid. The only thing we do is incorporate it into our ghost images for the laptops.

  3. #3

    Geoff's Avatar
    Join Date
    Jun 2005
    Location
    Fylde, Lancs, UK.
    Posts
    11,850
    Thank Post
    110
    Thanked 598 Times in 514 Posts
    Blog Entries
    1
    Rep Power
    227

    Re: Problems with Promethean boards and USB ports

    Recent Microsoft security patch broke it. Promethean need to learn how to write drivers properly. Bitch at Promethean. I am.

  4. #4
    Guest

    Re: Problems with Promethean boards and USB ports

    Nope, this is correct. Each time you plug a device into a different USB port, it will have to be installed for that port. Try it with a pen drive. A right royal pain.

    I have just had the same issue with some new usb cameras. Loads of fun when the PC has 4 front USB. lol

  5. #5
    mark's Avatar
    Join Date
    Jun 2005
    Posts
    3,987
    Thank Post
    275
    Thanked 52 Times in 46 Posts
    Blog Entries
    2
    Rep Power
    48

    Re: Problems with Promethean boards and USB ports

    I've found that in the past with a few printers too - so is it all buggy drivers or just the way usb works in windows??

  6. #6

    Geoff's Avatar
    Join Date
    Jun 2005
    Location
    Fylde, Lancs, UK.
    Posts
    11,850
    Thank Post
    110
    Thanked 598 Times in 514 Posts
    Blog Entries
    1
    Rep Power
    227

    Re: Problems with Promethean boards and USB ports

    Buggy drivers.

  7. #7

    Ric_'s Avatar
    Join Date
    Jun 2005
    Location
    Boston, MA
    Posts
    7,601
    Thank Post
    110
    Thanked 771 Times in 599 Posts
    Rep Power
    183

    Re: Problems with Promethean boards and USB ports

    Quote Originally Posted by Geoff
    Buggy drivers.
    Indeed - USB drivers are only supposed to be needed once and certain drivers (e.g. printers) should not require full admin rights. As we all know - this is certainly not the case (especially those crappy little £20 printers!!!)

  8. #8
    Guest

    Re: Problems with Promethean boards and USB ports

    Don't forget, cheap digital cameras, data loggers, digital blue cameras.....

  9. #9

    Ric_'s Avatar
    Join Date
    Jun 2005
    Location
    Boston, MA
    Posts
    7,601
    Thank Post
    110
    Thanked 771 Times in 599 Posts
    Rep Power
    183

    Re: Problems with Promethean boards and USB ports

    Quote Originally Posted by SYSMAN_MK
    digital blue cameras.....
    You mean the Digital Blue Movie Camera!

  10. #10
    Guest

    Re: Problems with Promethean boards and USB ports

    Yep those be them.

  11. #11
    tarquel's Avatar
    Join Date
    Jun 2005
    Location
    Powys, Mid-Wales, UK
    Posts
    1,740
    Thank Post
    13
    Thanked 45 Times in 35 Posts
    Rep Power
    30

    Re: Problems with Promethean boards and USB ports

    lol


    Pen drives [using inbuilt XP drivers] are odd - needing installation in each port is crazy hehe lol]

    Had to install one for the ICT co-ord yesterday *giggles*

    Nath.

  12. #12
    secman's Avatar
    Join Date
    Nov 2005
    Location
    Romford, Essex
    Posts
    107
    Thank Post
    0
    Thanked 2 Times in 2 Posts
    Rep Power
    19

    Re: Problems with Promethean boards and USB ports

    Chaps,

    There are 2 ways of connecting Promethian Whiteboards to PCs/Laptops. 1 uses a USB/Serial (Keyspan) Adaptor and the other is a direct connection. The Keyspan is usually OK once the driver is loaded although we do have issues from time to time when the driver fails to load even on a PC onl used to drive the WB.

    Recently our Junior School had some new WB installed using the direct USB connection. We found that the board was not being recognised. There is an A4 leaflet provided with the installation and in there there is a process to go through to get the board to work. It involves changing the "Human Interface" settings within device manager. Sorry to be vague but the leaflet is in the other school - I will have a look and update the post - but if you've got the bumpf you should be able to find it,.

    Have fun.......

  13. #13

    Geoff's Avatar
    Join Date
    Jun 2005
    Location
    Fylde, Lancs, UK.
    Posts
    11,850
    Thank Post
    110
    Thanked 598 Times in 514 Posts
    Blog Entries
    1
    Rep Power
    227

    Re: Problems with Promethean boards and USB ports

    Yep you can get the USB Guide from the promethean site.

    http://www.prometheanworld.com/uk/as...ed%20Guide.pdf

    You'll want the WinXP section I expect.



SHARE:
+ Post New Thread

Similar Threads

  1. Smartboard Circuit boards
    By timbo343 in forum Hardware
    Replies: 12
    Last Post: 15th January 2009, 10:06 AM
  2. Promethean Problems
    By popularITguy in forum Windows
    Replies: 12
    Last Post: 23rd October 2007, 06:42 PM
  3. Old Serial Smart Boards
    By mitchell1981 in forum Hardware
    Replies: 9
    Last Post: 16th July 2007, 09:47 AM
  4. Replies: 20
    Last Post: 28th June 2007, 11:02 PM
  5. Different versions of Promethean boards
    By beeswax in forum Hardware
    Replies: 37
    Last Post: 16th January 2007, 02:19 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •