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Windows Thread, Error message when logging on -BEX? in Technical; Hi We have had one of our support calls open for ages and thought i'd give it a go on ...
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    Error message when logging on -BEX?

    Hi

    We have had one of our support calls open for ages and thought i'd give it a go on here. Many Staff members appear to get the following message every time they log in. Anyone got any ideas?

    Problem signature:
    Problem Event Name: BEX
    Application Name: Explorer.exe
    Application Version: 6.1.7600.16450
    Application Timestamp: 4aeba271
    Fault Module Name: support.dll_unloaded
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 49c7a5e3
    Exception Offset: 056a11e7
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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    Whats support.dll ?
    and what app is it linked too?



    Process name: Support Services For Import/Export Filters
    Application using this process: Support Services For Import/Export Filters
    Process author: Parallax69 Software Intl.

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    RobFrain's Avatar
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    It looks like it has something to do with Securus! However we installed this about three years ago and SMT said to not pay for it any more as they dont use it! So unsure what to do now.... Support.dll seems to be in the client area of a workstation. I'm tempted to remove the client from workstations and see if we can find anything further fromt that.

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    I'm tempted to remove the client from workstations and see
    would be my next move :-) espaically if they dont use it

    looks like explorer.exe doesnt lik Securus, it may be an old version and win7+update incompatiable ? possible!

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    RobFrain's Avatar
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    Out of Curiosity what are the Versions Securus is up to now? I've just had a look (As I use it quote alot!) and it says that GUI is V6.00.63, Server Version is V6.00.69 and Server Client Version is V6.00.60

    Anyone know how to get updates -or sadly do you have to have a contract with them?

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    id give them a call mate! , No harm in a chat

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