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Windows Thread, Flash Player 11 and Hector in Technical; I've just rolled out Flash 11.0.1.152. Our PCs are Windows XP SP3 and Hector doesn't like it. Hector is the ...
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    elsiegee40's Avatar
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    Flash Player 11 and Hector

    I've just rolled out Flash 11.0.1.152. Our PCs are Windows XP SP3 and Hector doesn't like it. Hector is the e-safety screen saver dolphin that swims top right corner of your screen.

    Since the update to Flash, he's swimming on a black square taking up too much of the screen... I've uninstalled and re-installed both flash and Hector to no avail. I'm reluctant to go back to Flash 10, so has anyone got any ideas please?

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    Michael's Avatar
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    I noticed this too, no fix other than uninstalling poor Hector!

  3. Thanks to Michael from:

    elsiegee40 (18th October 2011)

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    3s-gtech's Avatar
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    Flash 11 is very much GPU accelerated - what browser are you using, and are newer graphics drivers available for the hardware?

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    Michael's Avatar
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    I've seen this happen on XP with IE8 and 7 with IE9.

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    elsiegee40's Avatar
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    Hector doesn't use IE. He's just a little flash program... it's a shame if he has to go

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    Michael's Avatar
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    You could try and contact the developers for a fix maybe? (Link at the bottom of the page).

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    elsiegee40's Avatar
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    Quote Originally Posted by Michael View Post
    You could try and contact the developers for a fix maybe? (Link at the bottom of the page).
    I've gone straight to the Horse's mouth: CONTACT US | Hector's World Information Island

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    elsiegee40's Avatar
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    Well it looks Hector has had his day. CEOP tell you to contact the software people direct and the contact email that's on the page I posted bounces.

    Time to change the policy to "if you see something you don't like, turn off the monitor"

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    I'm showing my age - I thought this was something to do with "Hector's House" and was wondering how the kids were getting on with something so old-fashioned.

    I guess "I'm a great big confused LeMarchand".

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    Oaktech (18th October 2011)

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    Pants, that's not good. The main idea is to give kids a little incentive to click it rather than turning off the screen etc.

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    NetSafe and Hector

    Quote Originally Posted by elsiegee40 View Post
    Well it looks Hector has had his day. CEOP tell you to contact the software people direct and the contact email that's on the page I posted bounces.
    Hi guys, I work for NetSafe in New Zealand, the developers of Hector. Your link to the contact us page on Hector's World Information Island triggered a blog comment and I'm sorry to hear the feedback at hectorsworld.co.nz email address bounces.

    The safety button was developed a fair few years back now but I'll mention your issues to the guys who wrote the code for the button and see if there's anything we can do.

    As a cybersafety organisation we'd certainly say stick with the Flash updates over Hector - best to keep your ancilliary programmes updated to ensure your machines are not vulnerable to malware.

    We had an issue like you describe on Macs before when the OS was updated so I'm guessing the black box is a similar transparency issue. If anyone can post a screenshot of the problem that would be great.

    You can contact me via PM on here or to our queries at netsafe.org.nz email with more details on machine/browser/flash specs. Thanks, Chris Hails

  14. 4 Thanks to NetSafeNZ:

    Andie (25th October 2011), elsiegee40 (20th October 2011), synaesthesia (18th October 2011), TomTomGo (19th October 2011)

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    Andie's Avatar
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    Quote Originally Posted by elsiegee40 View Post
    I've just rolled out Flash 11.0.1.152. Our PCs are Windows XP SP3 and Hector doesn't like it. Hector is the e-safety screen saver dolphin that swims top right corner of your screen.

    Since the update to Flash, he's swimming on a black square taking up too much of the screen... I've uninstalled and re-installed both flash and Hector to no avail. I'm reluctant to go back to Flash 10, so has anyone got any ideas please?
    Ah ha, so that's what it is! Thank you!

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    Quote Originally Posted by NetSafeNZ View Post
    If anyone can post a screenshot of the problem that would be great.

    You can contact me via PM on here or to our queries at netsafe.org.nz email with more details on machine/browser/flash specs. Thanks, Chris Hails
    Hi, I have the same problem after testing Flash Player 11.0.1.152.
    XP x86 Curric-2011-11-03-10-59-57.png
    The PC's tested on are XP SP2, IE8 and i have tried the basic setup and deluxe versions of Hectors World Safety Button as available on their website Thinkuknow - home with no differerence.
    Hope the screenshot helps.

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    Hi guys, thanks for your responses and PMs - sadly I don't have access rights to reply to you by PM but just an update here.

    The developer of the Hector button has identified the issue around the Flash update and I'll chase them up and see if we can roll out a revised button which works with the Flash change. Plus get that button out to the UK partners who distribute it from their websites.

    Thanks, Chris

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    john (5th November 2011), MarkM (21st November 2011)

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    Quote Originally Posted by NetSafeNZ View Post
    Hi guys, thanks for your responses and PMs - sadly I don't have access rights to reply to you by PM but just an update here.

    The developer of the Hector button has identified the issue around the Flash update and I'll chase them up and see if we can roll out a revised button which works with the Flash change. Plus get that button out to the UK partners who distribute it from their websites.

    Thanks, Chris
    Good Stuff, the PM restriction is only until you have 5 forum posts to discourage spammers so you are almost half way there.

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