Samsung Printer Status - "The Port is Not Connected. Check it" - Anyone seen this?

[burgemaster]

We have 2 x Samsung ML-3310 printers on the network.
Both are added to the print server and shared. When anyone prints to either of them they both get the error popup from the status monitor.
"The Port is not connected. Check it" (See attached screenshot)

Has anyone come across this and solved it maybe

The printer still prints the jobs after a small delay?

Thanks in advanceSamsung Print Client.jpg

[Chris_]

Sorry to resurrect an old thread. Did you manage to sort this issue?

[burgemaster]

Sorry to resurrect an old thread. Did you manage to sort this issue?

No mate, still getting the error. After a small delay it does print.
do you use Sophos?

[Chris_]

No. We use Symantec Endpoint Protection. We'e just replaced all our printers with Samsungs and this is slightly annoying!!

[burgemaster]

No. We use Symantec Endpoint Protection. We'e just replaced all our printers with Samsungs and this is slightly annoying!!

It does this also when I try to print from our print server, so I don't think its the client. Our print server is a 2008 virtual server. Yes very annoying!!

[Chris_]

The company that is supplying our printers is speaking to Samsung about it.. Hopefully they might provide a solution or a driver without the annoying popup.

[Oaktech]

we've got this too, and it is very annoying, not to mention off puting for the students. samsung are useless and can only offer to replace printers. The problem also seems to be intermittent, and seems related to the length of time taken to print. for example, a printer connected via usb to a machine and shared, prints very quickly with no error, a printer installed via ethernet on a server based print queue seems to take longer and gives the error. we are using eset, and the error seems unrelated.

[burgemaster]

Removed Sophos from the client and the print server. This still happens, so thats sophos/antivirus ruled out.
We get it 100% of the time.
If we could just get rid of the pop up completely I would be happy.

[Psymon]

You are using standard TCP/IP ports? I had an issue like this with the HP "Auto-configure" on the HP Universal Print Drivers as we had pCounter (when the connection is tested by the HP software, it was going to the pCounter port, not the IP address / TCP/IP port.

Simon

[Chris_]

You are using standard TCP/IP ports? I had an issue like this with the HP "Auto-configure" on the HP Universal Print Drivers as we had pCounter (when the connection is tested by the HP software, it was going to the pCounter port, not the IP address / TCP/IP port.

Simon

Interesting.. I'll double check this as we are using PaperCut...

[burgemaster]

Ours are all setup to use a TCP/IP port.. we do also use Papercut/Print Limit Pro by the way?????
Do you think this is a papercut issue?

There is an awesome offer on with these printers on ebuyer at the moment, £129 delivered with £80 cashback...
Good printer for £49!!!

[Chris_]

Samsung have modified the print driver to remove the pop up. If testing with it goes well then we should be getting it on our network soon

[Oaktech]

Samsung have modified the print driver to remove the pop up. If testing with it goes well then we should be getting it on our network soon

can you provide a link to this version of the driver, i'm getting all manner of grief about this!

Cheers

[burgemaster]

Well done Chris, you got further than I did with samsung.
Do you please have this driver/patch?
Cheers

[Chris_]

I will do once we get it in school. We have a print contract so they are currently testing it before putting it into use on our network.

We have the ML-3710ND printers.. not sure if it will be the same driver?