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Windows Thread, Outlook Anywhere for Non-Domain Client in Technical; Hi Guys, I'm having a problem connecting non-domain client to exchange 2010 using outlook anywhere 2007. 1. I tried to ...
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    Outlook Anywhere for Non-Domain Client

    Hi Guys,

    I'm having a problem connecting non-domain client to exchange 2010 using outlook anywhere 2007.

    1. I tried to vpn to our network and it successfully connect outlook anywhere to our exchange server, but if i disconnect to vpn i got this error "the action cannot be completed. The connection to microsoft exchange is unavailable.Outlook must be online or connected to complete this action."

    2. Our OWA is working fine for the external email users.

    3. Tried the testexchangeconnectivity and got this error..

    Testing RPC/HTTP connectivity.
    The RPC/HTTP test failed.

    Test Steps

    Attempting to resolve the host name mail.domain.com in DNS.
    The host name resolved successfully.

    Additional Details
    IP addresses returned: xxx.xxx.xxx.xxx
    Testing TCP port 443 on host mail.domain.com to ensure it's listening and open.
    The port was opened successfully.
    Testing the SSL certificate to make sure it's valid.
    The SSL certificate failed one or more certificate validation checks.

    Test Steps

    ExRCA is attempting to obtain the SSL certificate from remote server mail.domain.com on port 443.
    ExRCA successfully obtained the remote SSL certificate.

    Additional Details
    Remote Certificate Subject: CN=mail.domain.com.sg, CN=mail.domain.com, O=My Company,
    DC=domain, DC=com, Issuer: CN=Company Ltd, DC=domain, DC=local.
    Validating the certificate name.
    The certificate name was validated successfully.

    Additional Details
    Host name mail.domain.com was found in the Certificate Subject Alternative Name entry.
    Certificate trust is being validated.
    Certificate trust validation failed.

    Test Steps
    ExRCA is attempting to build certificate chains for certificate CN=mail.domain.com.sg, CN=mail.domain.com,
    O=company, DC=domain, DC=com.
    A certificate chain couldn't be constructed for the certificate.

    Additional Details
    the certificate chain couldn't be built. You may be missing required intermediate certificates.

    Is it because of the certificate? I dont have much knowledge in certificate but the error says about the cert. and we're not using any third party cert. Help Please!!!

  2. #2

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    1. Done the Autodiscover test? If not, do and post.
    2. Using a 3rd party Cert or Internal CA?

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    1. Below is the details when i use autodiscover.

    ExRCA is attempting to test Autodiscover for superman@domain_com_sg.
    Testing Autodiscover failed.

    Test Steps

    Attempting each method of contacting the Autodiscover service.
    The Autodiscover service couldn't be contacted successfully by any method.

    Test Steps

    Attempting to test potential Autodiscover URL https //domain.com.sg/AutoDiscover/AutoDiscover.xml
    Testing of this potential Autodiscover URL failed.

    Test Steps

    Attempting to resolve the host name domain.com.sg in DNS.
    The host name couldn't be resolved.
    Tell me more about this issue and how to resolve it

    Additional Details
    Host domain.com.sg couldn't be resolved in DNS InfoNoRecords.
    Attempting to test potential Autodiscover URL https//autodiscover.domain.com.sg/AutoDiscover/AutoDiscover.xml
    Testing of this potential Autodiscover URL failed.

    Test Steps

    Attempting to resolve the host name autodiscover.domain.com.sg in DNS.
    The host name resolved successfully.

    Additional Details
    IP addresses returned: xxx.xxx.xxx.xxx
    Testing TCP port 443 on host autodiscover.domain.com.sg to ensure it's listening and open.
    The port was opened successfully.
    Testing the SSL certificate to make sure it's valid.
    The certificate passed all validation requirements.

    Test Steps

    ExRCA is attempting to obtain the SSL certificate from remote server autodiscover.domain.com.sg on port 443.
    ExRCA successfully obtained the remote SSL certificate.

    Additional Details
    Remote Certificate Subject: CN=mail.domain.com.sg, OU=Company, O=Company, L=Singapore, S=Singapore, C=SG, Issuer: CN=Company, DC=Sample,
    DC=local.
    Validating the certificate name.
    The certificate name was validated successfully.

    Additional Details
    Host name autodiscover.domain.com.sg was found in the Certificate Subject Alternative Name entry.
    Testing the certificate date to confirm the certificate is valid.
    Date validation passed. The certificate hasn't expired.

    Additional Details
    The certificate is valid. NotBefore = 7/29/2011 8:02:52 AM, NotAfter = 7/28/2013 8:02:52 AM
    Checking the IIS configuration for client certificate authentication.
    Client certificate authentication wasn't detected.

    Additional Details
    Accept/Require Client Certificates isn't configured.
    Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
    Autodiscover settings weren't obtained when the Autodiscover POST request was sent.

    Test Steps

    ExRCA is attempting to retrieve an XML Autodiscover response from URL https//autodiscover.domain.com.sg/AutoDiscover/AutoDiscover.xml for user
    superman@domain_com_sg.
    The Autodiscover XML response was successfully retrieved.

    Additional Details
    An HTTPS redirect was received in response to the Autodiscover request. The redirect URL is https//mail.domain.com.sg/owa/AutoDiscover.xml.
    Attempting to test potential Autodiscover URL https//mail.domain.com.sg/owa/AutoDiscover.xml
    Testing of this potential Autodiscover URL failed.

    Test Steps

    Attempting to resolve the host name mail.domain.com.sg in DNS.
    The host name resolved successfully.

    Additional Details
    IP addresses returned: xxx.xxx.xxx.xxx
    Testing TCP port 443 on host mail.domain.com.sg to ensure it's listening and open.
    The port was opened successfully.
    Testing the SSL certificate to make sure it's valid.
    The certificate passed all validation requirements.

    Test Steps

    ExRCA is attempting to obtain the SSL certificate from remote server mail.domain.com.sg on port 443.
    ExRCA successfully obtained the remote SSL certificate.

    Additional Details
    Remote Certificate Subject: CN=mail.domain.com.sg, OU=Company, O=Company Ltd, L=Singapore, S=Singapore, C=SG, Issuer: CN=Company, DC=Sample,
    DC=local.
    Validating the certificate name.
    The certificate name was validated successfully.

    Additional Details
    Host name mail.domain.com.sg was found in the Certificate Subject Common name.
    Testing the certificate date to confirm the certificate is valid.
    Date validation passed. The certificate hasn't expired.

    Additional Details
    The certificate is valid. NotBefore = 7/29/2011 8:02:52 AM, NotAfter = 7/28/2013 8:02:52 AM
    Checking the IIS configuration for client certificate authentication.
    Client certificate authentication wasn't detected.

    Additional Details
    Accept/Require Client Certificates isn't configured.
    Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
    Autodiscover settings weren't obtained when the Autodiscover POST request was sent.

    Test Steps

    ExRCA is attempting to retrieve an XML Autodiscover response from URL https//mail.domain.com.sg/owa/AutoDiscover.xml for user
    superman@domain_com_sg.
    ExRCA failed to obtain an Autodiscover XML response.

    Additional Details
    A Web exception occurred because an HTTP 440 - 440 response was received from Unknown.
    Attempting to contact the Autodiscover service using the HTTP redirect method.
    The attempt to contact Autodiscover using the HTTP Redirect method failed.

    Test Steps

    Attempting to resolve the host name autodiscover.domain.com.sg in DNS.
    The host name resolved successfully.

    Additional Details
    IP addresses returned: xxx.xxx.xxx.xxx
    Testing TCP port 80 on host autodiscover.domain.com.sg to ensure it's listening and open.
    The port was opened successfully.
    ExRCA is checking the host autodiscover.domain.com.sg for an HTTP redirect to the Autodiscover service.
    ExRCA failed to get an HTTP redirect response for Autodiscover.

    Additional Details
    An HTTP 403 forbidden response was received. The response appears to have come from Unknown. Body of the response: You do not have permission to
    view this directory or page.
    Attempting to contact the Autodiscover service using the DNS SRV redirect method.
    ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.

    Test Steps

    Attempting to locate SRV record _autodiscover._tcp.domain.com.sg in DNS.
    The Autodiscover SRV record wasn't found in DNS.

    2. We're using internal CA
    Last edited by yowhel; 4th August 2011 at 09:35 AM.

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    1. Verify that you autodiscover Hots records exist and are properly configured on your public DNS servers?
    2. Use a 3rd party cert not an internal CA for Autodisover, you can get one for around £100 if not cheapser

  5. #5
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    If you're an educational org go to SSL Certificates SSL Wildcard SSL Free Certificates SSL Server Certificate 256 bits they'll give you a two year cert for free (which includes wild card certs).

    The only problem is that Firefox doesn't recognise the certificate authority. IE and Windows with the latest Root Certs update pack does.

  6. #6
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    If you're an educational org go to http://certs.ipsca.com/ they'll give you a two year cert for free (which includes wild card certs).

    The only problem is that Firefox doesn't recognise the certificate authority. IE and Windows with the latest Root Certs update pack does.

  7. #7
    Trapper's Avatar
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    If you're an educational org go to SSL Certificates SSL Wildcard SSL Free Certificates SSL Server Certificate 256 bits they'll give you a two year cert for free (which includes wild card certs).

    The only problem is that Firefox doesn't recognise the certificate authority. IE and Windows with the latest Root Certs update pack does.

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