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Windows Thread, Promethean Pen issues in Technical; This seems a bit of a strange one: One specific laptop has the Activ software installed, the icon shows it ...
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    MK-2's Avatar
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    Promethean Pen issues

    This seems a bit of a strange one:

    One specific laptop has the Activ software installed, the icon shows it is running, everything is fine, yet the pen has no effect on the board.
    Same pen works elsewhere and same board works with other laptops.
    There are no driver issues, I've tried reinstalling the driver/software and it does the same, and we have the same brand laptop working elsewhere.

    Anyone ever had problems with just the pen not responding when all things show it should be?

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    Geoff's Avatar
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    Re: Promethean Pen issues

    cable/broken port on laptop? Also is it USB or serial or keyspan? If it's keyspan, try reinstalling the keyspan driver.

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    Re: Promethean Pen issues

    we had the same problem and we found you have to reset the boards power to re-enable the pen, simply de-power the board for 5 mins then plug back in.

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    MK-2's Avatar
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    Re: Promethean Pen issues

    thing is, the board works with a seperate laptop. so that would indicate all hardware except the laptop being ok.

    last resort is to ghost the laptop and see if it's something the teacher has installed.

    i'll still try powering the board down though.

    thanks guys

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    Re: Promethean Pen issues

    is device manager flagging any problems?

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    ZeroHour's Avatar
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    Re: Promethean Pen issues

    We are having the same issue. Our slates work when linked and can control the PC but the board does nothing.
    I have tried the usual tricks to no success so far.
    No errors anywhere including event logs. It was working yesterday morning and then just gave up.

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    Re: Promethean Pen issues

    try updating to activdriver 4.1.9, there were a few connectivity problems in 4.1.8. or try phoning support, or email through the form on http://uk.prometheankb.com/

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    ZeroHour's Avatar
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    Re: Promethean Pen issues

    God they release updates almost as fast as Raisers Edge lol.
    I will try that version and let you know.

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    Re: Promethean Pen issues

    hehe, if you find a problem we release a fix

    btw, love the sig

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    Re: Promethean Pen issues

    You say there are no driver issues - in my experience it is that the proper activ driver is not being used, but a generic driver is. Have you forced it to take the ACTIV driver? Sometimes it looks as if it has been installed and says it is fine but it is not using it!
    Go to device manager
    USB Human Interface Device
    (If not there try usb connector in the other port)
    Right click Update driver
    NOT autosearch
    Choose from list
    There will be 2 possible choices:
    Choose the USB Activboard driver

    Always keep the USB connector in the same port
    I Hate Prometheans:
    2 schools, one all Smartboards, one all Prometheans.
    Smartboard school, no driver or software issues in 3 years
    Promethean school, driver and software issues every week minimum!

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    Re: Promethean Pen issues

    actually that statement has been wrong since before xmas 2006. the driver from 4.1.8 onwards has been signed by microsoft so it can be used correctly. I currently have only heard of 1 problem with 4.1.9 activdriver and that has been internal, so no customer reported issues. which I think is a first.

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    Re: Promethean Pen issues

    Anyone got the 4.1.9 activdriver driver or have alink to download it?

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    Re: Promethean Pen issues

    Its on the site. I got it from there.

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    Re: Promethean Pen issues

    We Have cal problems with the driver on some laptops and it drive the teaches mad and we have the most up to date driver. About every 1 hour they have to recalabrate with ap3 but the ones with 2.5 are ok.

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    Re: Promethean Pen issues

    StuartC: I presume you are from promethean?

    Ben

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