Windows Thread, Printer has lost its drivers in Technical; We've been having printer problems for a while, but this is new.
We have a couple of old HP LaserJet ...
23rd May 2011, 12:20 PM #1
Printer has lost its drivers
We've been having printer problems for a while, but this is new.
We have a couple of old HP LaserJet 1320's installed locally, then shared out. [1 for KS1 and 1 for KS2]
However, some of the computers here are failing to keep the drivers. If I try to go on the printer properties it says they aren't there, it "installs" them then opens the settings.
But if you close the properties bage and try to re-open it, it says it doesn't have the drivers again.
I've manually re-installed the drivers, checked they were there, rebooted, rebuilt, disconnected, reconnected and done everything short of offering a sacrifice to the HP Gods and the drivers still won't stay installed.
Anyone have any ideas?
HP LaserJet 1320 [PCL6] installed on RM Ecoquiet 965 on a CC3 network.
23rd May 2011, 12:27 PM #2
If you install the drivers as an administrator (on RM CC3) does it work after you've rebooted, then re-logged on as administrator? Have you tried setting up the printer on a PC not running RM?
Have you tried the PCL5 drivers?
If you have a 1320n, you can network these instead of connecting them locally via USB. Just setup the printer accordingly on your print server.
23rd May 2011, 12:42 PM #3
Tried as both Admin and non-admin, reboots/relogs do squat.
I haven't tried on a non-cc3 machine, we don't have any and I can't spare one to un-RMify just to test this.
I've tried the PCL5, but that has the same problem.
We don't have a 1320n. Just the normal ones.
It's not even all the machines having a problem, it's only a few. But teachers "need" them, so...
23rd May 2011, 12:50 PM #4
Bit of longshot but a simple thing to try out install one with a PCL5 and the other with a postcript or PCL6 or just something different to the other printer might be a clash.
23rd May 2011, 12:53 PM #5
In my experience when something breaks in RM CC3, it's time to re-image those few machines. I'd say you've covered most things to try and fix the problem.
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