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Windows Thread, Printer has lost its drivers in Technical; We've been having printer problems for a while, but this is new. We have a couple of old HP LaserJet ...
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    X-13's Avatar
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    Printer has lost its drivers

    We've been having printer problems for a while, but this is new.

    We have a couple of old HP LaserJet 1320's installed locally, then shared out. [1 for KS1 and 1 for KS2]


    However, some of the computers here are failing to keep the drivers. If I try to go on the printer properties it says they aren't there, it "installs" them then opens the settings.

    But if you close the properties bage and try to re-open it, it says it doesn't have the drivers again.

    I've manually re-installed the drivers, checked they were there, rebooted, rebuilt, disconnected, reconnected and done everything short of offering a sacrifice to the HP Gods and the drivers still won't stay installed.


    Anyone have any ideas?

    HP LaserJet 1320 [PCL6] installed on RM Ecoquiet 965 on a CC3 network.

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    Michael's Avatar
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    If you install the drivers as an administrator (on RM CC3) does it work after you've rebooted, then re-logged on as administrator? Have you tried setting up the printer on a PC not running RM?

    Have you tried the PCL5 drivers?

    If you have a 1320n, you can network these instead of connecting them locally via USB. Just setup the printer accordingly on your print server.

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    X-13's Avatar
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    Tried as both Admin and non-admin, reboots/relogs do squat.

    I haven't tried on a non-cc3 machine, we don't have any and I can't spare one to un-RMify just to test this.

    I've tried the PCL5, but that has the same problem.

    We don't have a 1320n. Just the normal ones.


    It's not even all the machines having a problem, it's only a few. But teachers "need" them, so...

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    Bit of longshot but a simple thing to try out install one with a PCL5 and the other with a postcript or PCL6 or just something different to the other printer might be a clash.

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    Michael's Avatar
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    In my experience when something breaks in RM CC3, it's time to re-image those few machines. I'd say you've covered most things to try and fix the problem.

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