cant connect to our website when we dont type in www

[pritchardavid]

Any ideas guys?

Its annoying

plus I want to setup Wordpress multi-site, and apprentlly if you use ie http://www.theockendonacadem.com/ when setting it up, all you other blogs would have http//subdomain.www.theockendonacademy.com, so I need to setup using this link http://theockendonacademy.com but I get errors.......

ERROR

The requested URL could not be retrieved


While trying to retrieve the URL:http://theockendonacademy.com/
The following error was encountered:

• Connection to 85.12.92.86 Failed

The system returned: (111) Connection refused
The remote host or network may be down. Please try the request again.
Your cache administrator is root.
Generated Mon, 23 May 2011 08:48:41 GMT by t99cb (squid/2.7.STABLE6)

Would this be the councils end?
Something related to our server iis/dns setup?
Something related to our domain name provider setup? (123reg)

havent included the subdomain and mail records, im gussing they have nothing to do with this problem


123reg Config

@ - 85.12.92.86 (A Record)- Note this is not our exchange IP Address! (we have a CNAME record for our exchange under the MX Records part)

* - 85.12.92.86 (A Record)

www - www.ockendon.thurrock.e2bn.org. (CNAME Record)


Our internal DNS Config

zone = theockendonacademy.com

www - 10.146.67.150

* - 10.146.67.150

same as parent folder - 10.146.67.150

[PEO]

works fine here

[Edu-IT]

Not working here.

IIRC you need to set a record in your DNS to get the URL without WWW to go to the right place. (CNAME?)

[Michael]

Works fine here too with and without all the w's.

[Steve21]

A lot depends on the browser, some auto fix them, some don't.

As mentioned you'll need to add an A record for both parts (with and without), also if you're using virtual hosts you'll need to list the alias's.

Apache example (http.conf)

<VirtualHost *>
  DocumentRoot /home/www/web
  ServerName www.theockendonacadem.com
  ServerAlias theockendonacadem.com
</VirtualHost>

etc

Steve

[pritchardavid]

Thanks for that guys

TBH after thinking a while, I can't remember if I ever typed the address without the www externally.

I thought of doing a test (turn off proxy on my computer, proxy is from the council)

It seems to work without the proxy


So somehow the proxy is blocking this

The expections we have currentlly set is this

*.theockendonacademy.com


What do I need to change?


at a gusse change it to

*theockendonacademy.com

or would that not work, im thinking that as http://theockendon..... doesnt have a dot, the proxy still goes to this address

Also is it best to put a star at the end of the proxy expection? So it would be

*theockendonacademy.com*

[pritchardavid]

Ok that was the problem!

Would you recommend to put a star at the end of the proxy expection as well?

*theockendonacademy.com*

yes or no?