OP Smartdesk Errors

[LeonieCol]

Whenever I try to access OP Smartdesk using Internet Explorer there are all sorts of problems with it.

For example, when you click on a job to view the details a message box will appear saying : Internet Explorer cannot open the Internet site http://ourschoolhelpdeskID. Operation aborted.

In some cases where we can open a job, we are unable to edit anything about it because we do not see the large reply text box. We can only see the title of the job. Therefore we are unable to close or update jobs.

In the bottom left hand corner of the screen is the little yellow warning sign with the exclamation mark. When I click on it to view the details I get a message saying “HTML Parsing Error: Unable to modify the parent container element before the child element is closed”.

I have googled this error message but all I get is help pages relating to sites that people are developing themselves. Our site is hosted by OP Software and I have already been in touch with them and they have told me there is nothing wrong their end. I knew that already because the helpdesk works fine on Firefox.

Interestingly though, this problem only started happening a few weeks ago. No updates were done on the machines to make this happen. What is also odd is that we have two completely separate networks in the school, each with their own Internet settings, and it happens on both.

Can anyone offer any advice on what I might need to do within ie to get this working? Downloading Firefox on all the machines in school is not an option!

Many thanks.

[plexer]

What version of IE?

Ben

[LeonieCol]

It happens on 7 and 8

[plexer]

Are you connecting to it in compatability mode?

Ben

[LeonieCol]

Yes the same things still happens unfortunately.