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Windows Thread, Skype for HelpDesk in Technical; Hi, After much surfing on the interwebs for an hint or even indication that someone had tried something similar I've ...
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    Grimley's Avatar
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    Skype for HelpDesk

    Hi,

    After much surfing on the interwebs for an hint or even indication that someone had tried something similar I've decided to post my query here. Ok so here it is...

    I need a program very similar to Skype that is capable of sending and receiving video calls as well as voice calls and text; And also is able to send and receive files and that also offers Screen Sharing and Remote Desktop control.

    Has anyone heard of anything that can do this?

    P.S. I would just use Skype but it does not offer Remote Desktop control as a feature yet.

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    FN-GM's Avatar
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    Is it just internally or for external people as well.

    You could setup a free VIOP system such as Asterisk and use free software based phones.

    If your not good with linux this is dead easy to use - AsteriskNOW | Asterisk

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    Grimley's Avatar
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    IT would be for both External and Internal people, we already have a VOIP system integrated into our infrastructure

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    FN-GM's Avatar
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    Quote Originally Posted by Grimley View Post
    IT would be for both External and Internal people, we already have a VOIP system integrated into our infrastructure
    Maybe you could not use that? or just use Asterisk for this job only.

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    I think teamviewer has the ability to video conference as well as remote desktop

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    Quote Originally Posted by Grimley View Post
    I need a program very similar to Skype that is capable of sending and receiving video calls as well as voice calls and text; And also is able to send and receive files and that also offers Screen Sharing and Remote Desktop control.
    All those applications are available separatly - Skype for audio/video, an FTP client for file transfer and RDP/VNC for remote desktop. For an integrated solution, you might look at Skype's API - write something that sticks the three applications together somehow, even if it's simply a case of adding a menu option or two to Skype that says "Transfer file..." and "Open RDP connection...". This sounds pretty simple, so I'm sure someone must have already written it - doesn't Skype have a MarketPlace thing somewhere for its API developers?

    Note that having a remote session open to the same desktop as the one you're doing a Sykpe video call to is going to get confusing - you'll see a video of yourself seeing a video of yourself on their remote desktop (or, more likely, the connection will slow to a crawl).

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    lync server will do this. bit overkill though!

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    I don't know if this helps, but on Skype you are able to share your desktop?

    James.



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