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Windows Thread, Help desk type product in Technical; Hi guys, Ive recently gained a job in a school as a Jnr IT tech, the problem being they dont ...
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    Help desk type product

    Hi guys,

    Ive recently gained a job in a school as a Jnr IT tech, the problem being they dont have an it room or anywere to use as a sort of base or hub.

    I was wondering if anyone had any recommendations on a product that will allow teachers to IM / Ticket / Contact me during the week with problems around the school.

    At the moment there spending there own time and that of the students trying to chase me around a rather large school and this is an idea i would like to try out. Im only 21 and this is my first time working in a IT enviroment of this size and with no real support as the tech they have no only pops in one afternoon a week so this could help me considerably to manage issues throughout the school.

    (Apologies if this is not in the correct section)

    Regards
    Phill.
    Last edited by Critch; 11th March 2011 at 01:49 PM.

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    Edu-IT's Avatar
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    Last edited by Edu-IT; 11th March 2011 at 01:53 PM.

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    I would recommend spiceworks, I have tested a few and I think it is by far the best.

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    To save duplicates and going over the same issue again please have a look at the thread posted and there are several others on edugeek.

    I have closed this thread so that new replies cannot be made however if you feel that after reviewing all the information provided that you need this thread re-opened please PM me.

    Thanks.

    Ben

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