Images in Office 2003 documents

[mattpant]

Hi,

I'm hoping somebody is able to help me out here. We seem to be having a problem with some users trying to open Office Documents with certain types of images. Where the image should be there is a box with a red cross in it, however if I log in and open the file (or some other users) the images appear correctly.

The users didn't have a problem a few weeks back, but a few things changed with the users profiles, and since then the problem has been happening.... I've havn't got a clue what has changed in the profile tho to course this problem

Anybody come across this or knows how to fix it?? It's a problem for staff when they try using PowerPoint files in class!!!

Regards,

Matt

PS. I think the images it can't see are Windows Meta Files????

[mac_shinobi]

what about logging on to the machine that you are having issues with and deleteing there local profile and then letting them log back in again ?

If not then might just be an option in powerpoint ( with microsoft its generally tools --> options ) or something to that extent with regards to the images or even how they inserted the image(s) in the first place.

Is there anyway you could maybe take a screen shot of the images or convert the images to a different file format like png or jpeg or something like that and literally insert the images by going to :

Insert --> Picture --> From File --> select the file / image you want to use and do it that way maybe ?

Other then that I am not entirely sure Maybe someone else on here will be able to help you out

[GrumbleDook]

It sounds like you have particular machines with the placeholder turned on. it shows the place holder but not the picture, which may only appear on a printout.

[Ric_]

It sounds like a screwed profile - delete the profile and retry.

This is another example where roaming profiles have their shorfalls.

[mattpant]

Thanks Guys for the info,

I think that it is something to do with the profiles, just seems weird why some work and some don't when the profile is loaded from a "Default Roaming Profile" folder on the server.

This also has happened on machines where I have a local profile setup (Tablet PCs) but I think this loads the default profile also from the server, then makes that local.

@gecko
If we copy the pictures (From a user that is able to see them, and save them as a JPG file, they seem to work ok then. Just some files have loads of files that would need converting, when there shouldn't be a need to convert them!

Regards,

Matt

[mac_shinobi]

That was just a last thought, last resort extreme solution type thing Just as an FYI

[mattpant]

Hi Folks,

Just before I left this evening, I copied over an old "working" profile of a user that was having the problem with Images not appearing and Hey Presto - The images appeared!!

So that kinda proves it's gotta be the user profile... any Ideas what part of the users profile might have messed up to stop these images from being displayed?

Regards,

Matt