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Windows Thread, Remote Support Package??? in Technical; Somebody mentioned a package that you could configure, send out to someone and then you can do remote support for ...
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    ChrisH's Avatar
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    Remote Support Package???

    Somebody mentioned a package that you could configure, send out to someone and then you can do remote support for that person. Can find it on the search though. Somebody enlighten me I need to fix my mothers PC in Oz.

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    Norphy's Avatar
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    Re: Remote Support Package???

    Are you and your mother using XP? Would Remote Assistance not do the trick?

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    Re: Remote Support Package???

    www.logmein.com should do the trick.

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    Re: Remote Support Package???

    Quote Originally Posted by Sylv3r
    www.logmein.com should do the trick.
    I agree...I use it to support my dad and half-brothers who live in Oz, as well as other family members & friends here in the UK.

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    Re: Remote Support Package???

    Ultravnc is also very good for this but it means you have to set up your own machine as a host server and then build a exe that someone can download. i run it to give remote support options to my private business customers.

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    ChrisH's Avatar
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    Re: Remote Support Package???

    Quote Originally Posted by Uraken
    Ultravnc is also very good for this but it means you have to set up your own machine as a host server and then build a exe that someone can download. i run it to give remote support options to my private business customers.
    I think that might be the one I was thinking of cheers.

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    ChrisH's Avatar
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    Re: Remote Support Package???


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    Re: Remote Support Package???

    any dramas mate give us a shout i have it working nicely.

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    ChrisH's Avatar
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    Re: Remote Support Package???

    It will be next weekend now due to time zones etc before I have a go but thanks will be sure to let you know if I run into trouble.

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    Re: Remote Support Package???

    Can't this all be done using Remote Desktop?

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    Re: Remote Support Package???

    Sorry only just seen this thread yup it was ultr@vnc one click that I posted about.

    Ben

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    Re: Remote Support Package???

    You didn't notice this then:

    http://www.uvnc.com/pchelpware/

    the successor to Single Click

    Nath.

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    ChrisH's Avatar
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    Re: Remote Support Package???

    Thanks I will take a look at that.

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    Re: Remote Support Package???

    Looks good.

    Ben

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