Oh dear I've just bought this
I have wasted the best part of a week trying to get this god damned horrible piece of software to work.
Remote admin is a nightmare. It will fall over for no reason, it will refuse to update a client if it has an earlier version. Clients won't connect even though they have ALL the right settings. Then sometimes they will. Push installations will fall over on a random basis.
All I want it to be able to download a package, farm it out over a network and then keep tabs on what's going on. Is this too much to ask?
Oh dear I've just bought this
What version of the Remote Manager are you using? If you have used the old Remote Management Software and are now using the new one you will find some changes in regards to where you find things but it does work very well from when I have used it. Do you get any errors when you are deploying the packages?
I've not had any problems deploying this round a school as of yet, most probably just something silly as it does work and if you have found a specific problem I'll speak to the NOD Developers whom I have contact with and try and help out as best as I can.
Don't loose the will to live straight away, drop me a PM or something and we can have a chat and get you sorted It's pretty quiet here today so I should be able to help you out.
ICT_GUY (29th September 2010)
I feel your pain don't let NOD near a Windows 7 x64 network. Sure it all looks good for a couple of months till you try to do something complicated like install a MSP patch or uninstall a program. Its at this point that you find NOD helpfully locks certain files and breaks a bunch of basic windows installer actions unless you switch it off. Of course if you did not switch it off before you tried it will have hosed the installer database anyway so its reinstall time.
This environment may be more tricky than most - being developers - but I would not recommend it, Forefront works fine though.
We have one set of people that have those workstations that install/un-install software daily, and I have not seen NOD cause any problems.
I don't doubt that many people have had good experiences with it and I do agree that when it is working it does seem to do its job well but the problems it can cause just aren't worth the risk for us anymore.
Last edited by SYNACK; 29th September 2010 at 02:56 PM.
also remember to add exclusions in to the Management Console for the Exchange Directory's!
In my case I just cannot get it to work reliably, it falls over all the time for what should be a REALLY simple installation. All I want it to do is farm out one version of the AV to the network and set it to update.
I am reinstalling the software and I am going to go through it step by step.
For SmoothWall customers, I believe you can obtain GFI (nee Sunbelt) VIPRE at a very keen cost if you call your account manager. The ease of use of the admin console is my favourite bit of VIPRE tbh. It's not perfect, but its the nicest AV I have used so far.
I must say i only had one issue with nod32 in the past (the corrupt update a few weeks ago). Nonetheless i got it (RAC v3.1.15) running on a windows 2008 R2 box with no issues at all. No experiences with the latest RAC 4.x version though.
What NOD says and what NOD do, don't match. I've had a problem with scheduling in NOD since I installed it 3 years ago and technical support was and still is rubbish. Basically I have double updates for the AV that then clash and throw an error. I can send out a new config with a new schedule it says yes but when I check the client it's unchanged! arrrrrrrrrrrrrrg.
also it's impossibly difficult to make an MSI for it!
If you are speaking to NOD Technical Support, and getting a bad service if you have the Ticket ID's PM them to me! I'll cause a scene at one of the next partner meetings!
For what it's worth I have been using NOD for over 4 years. Firstly on a Windows 2003 server with XP clients and now with Server 2008 R2 and Windows 7 clients. I also have an Exchange server that is protected by NOD for Exchange. Apart from the initial learning curve, I have not had any problems or issues. Deploying packages to clients, getting them to update from a mirror on my server, monitoring installs, and updates, checking for versions or virus. I do understand your frustrations ICT_Guy and can only sympathise with your situation. I hope you can get it sorted soon.
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