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Windows Thread, NOD32 How I hate thee in Technical; I have wasted the best part of a week trying to get this god damned horrible piece of software to ...
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    ICT_GUY's Avatar
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    NOD32 How I hate thee

    I have wasted the best part of a week trying to get this god damned horrible piece of software to work.

    Remote admin is a nightmare. It will fall over for no reason, it will refuse to update a client if it has an earlier version. Clients won't connect even though they have ALL the right settings. Then sometimes they will. Push installations will fall over on a random basis.

    All I want it to be able to download a package, farm it out over a network and then keep tabs on what's going on. Is this too much to ask?

    ARGGGGGHHHHHHHHHHHHHHHH

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    Oh dear I've just bought this

    Ben

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    EduTech's Avatar
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    Hi Mate,

    What version of the Remote Manager are you using? If you have used the old Remote Management Software and are now using the new one you will find some changes in regards to where you find things but it does work very well from when I have used it. Do you get any errors when you are deploying the packages?

    I've not had any problems deploying this round a school as of yet, most probably just something silly as it does work and if you have found a specific problem I'll speak to the NOD Developers whom I have contact with and try and help out as best as I can.

    Don't loose the will to live straight away, drop me a PM or something and we can have a chat and get you sorted It's pretty quiet here today so I should be able to help you out.

    James.

  4. Thanks to EduTech from:

    ICT_GUY (29th September 2010)

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    SYNACK's Avatar
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    I feel your pain don't let NOD near a Windows 7 x64 network. Sure it all looks good for a couple of months till you try to do something complicated like install a MSP patch or uninstall a program. Its at this point that you find NOD helpfully locks certain files and breaks a bunch of basic windows installer actions unless you switch it off. Of course if you did not switch it off before you tried it will have hosed the installer database anyway so its reinstall time.

    This environment may be more tricky than most - being developers - but I would not recommend it, Forefront works fine though.

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    EduTech's Avatar
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    Quote Originally Posted by SYNACK View Post
    I feel your pain don't let NOD near a Windows 7 x64 network. Sure it all looks good for a couple of months till you try to do something complicated like install a MSP patch or uninstall a program. Its at this point that you find NOD helpfully locks certain files and breaks a bunch of basic windows installer actions unless you switch it off. Of course if you did not switch it off before you tried it will have hosed the installer database anyway so its reinstall time.

    This environment may be more tricky than most - being developers - but I would not recommend it, Forefront works fine though.
    I have it running in a totally Windows 7 x64 Environment and don't have any of those problems you have experienced mate. I know it sounds like I am being defensive but trust me I aint just saying what I have done/seen myself. I never used ESET before until about 6 months ago.

    We have one set of people that have those workstations that install/un-install software daily, and I have not seen NOD cause any problems.

    J

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    SYNACK's Avatar
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    Quote Originally Posted by EduTech View Post
    I have it running in a totally Windows 7 x64 Environment and don't have any of those problems you have experienced mate. I know it sounds like I am being defensive but trust me I aint just saying what I have done/seen myself. I never used ESET before until about 6 months ago.

    We have one set of people that have those workstations that install/un-install software daily, and I have not seen NOD cause any problems.

    J
    Perhaps their automatic update is not working propperly and we have an older version or something. There again these are the same people who made an Exchange DB scanner that completely trashed our exchange DB - twice on two seporate occassions. Both times the fault was acknolaged and fixed in time for it not to affect their major markets but it still meant two exchange database rebuilds for me and some very unhappy people. I have just had so many stupid and destructive issues with their software that I do not trust it as far as I could throw it (or send it by email as the case may be). Even if they do have a working version I simply don't trust it not to turn around and block all SMB and http network communication (had it happen) or eat the files on the hard drive because it was having a bad day.

    I don't doubt that many people have had good experiences with it and I do agree that when it is working it does seem to do its job well but the problems it can cause just aren't worth the risk for us anymore.
    Last edited by SYNACK; 29th September 2010 at 01:56 PM.

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    EduTech's Avatar
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    Quote Originally Posted by SYNACK View Post
    Perhaps their automatic update is not working propperly and we have an older version or something. There again these are the same people who made an Exchange DB scanner that completely trashed our exchange DB - twice on two seporate occassions. Both times the fault was acknolaged and fixed in time for it not to affect their major markets but it still meant two exchange database rebuilds for me and some very unhappy people. I have just had so many stupid and destructive issues with their software that I do not trust it as far as I could throw it (or send it by email as the case may be). Even if they do have a working version I simply don't trust it not to turn around and block all SMB and http network communication (had it happen) or eat the files on the hard drive because it was having a bad day.

    I don't doubt that many people have had good experiences with it and I do agree that when it is working it does seem to do its job well but the problems it can cause just aren't worth the risk for us anymore.
    Eeek! That is pretty shocking so I can see why your upset by it... I would probably be too if it was me, as I say I do recommend it now but only from limited experience as I have only been using it for 6ish months and I haven't had to do much configuration (10 minutes) to get it working and deployed. (deployed install obviously took a bit longer).

    also remember to add exclusions in to the Management Console for the Exchange Directory's!

    James.

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    SYNACK's Avatar
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    Quote Originally Posted by EduTech View Post
    also remember to add exclusions in to the Management Console for the Exchange Directory's!
    It wasn't the primary scanner but the specific pay for extention designed to scan and moniter Exchange that caused the problem in our case. They didn't have trashing exchange on the feature list so it must have been added later

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    In my case I just cannot get it to work reliably, it falls over all the time for what should be a REALLY simple installation. All I want it to do is farm out one version of the AV to the network and set it to update.

    I am reinstalling the software and I am going to go through it step by step.

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    For SmoothWall customers, I believe you can obtain GFI (nee Sunbelt) VIPRE at a very keen cost if you call your account manager. The ease of use of the admin console is my favourite bit of VIPRE tbh. It's not perfect, but its the nicest AV I have used so far.

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    bio
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    I must say i only had one issue with nod32 in the past (the corrupt update a few weeks ago). Nonetheless i got it (RAC v3.1.15) running on a windows 2008 R2 box with no issues at all. No experiences with the latest RAC 4.x version though.

    bio..

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    Quote Originally Posted by bio View Post
    I must say i only had one issue with nod32 in the past (the corrupt update a few weeks ago). Nonetheless i got it (RAC v3.1.15) running on a windows 2008 R2 box with no issues at all. No experiences with the latest RAC 4.x version though.

    bio..
    I have Installed V4 in a couple of places and it appears to stable and does work, some of the simple tasks have moved but once you re-find them it is fine.

    @ICT_GUY once you have re-installed it, give me a shout

    James.

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    What NOD says and what NOD do, don't match. I've had a problem with scheduling in NOD since I installed it 3 years ago and technical support was and still is rubbish. Basically I have double updates for the AV that then clash and throw an error. I can send out a new config with a new schedule it says yes but when I check the client it's unchanged! arrrrrrrrrrrrrrg.

    also it's impossibly difficult to make an MSI for it!

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    EduTech's Avatar
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    Quote Originally Posted by chazzy2501 View Post
    What NOD says and what NOD do, don't match. I've had a problem with scheduling in NOD since I installed it 3 years ago and technical support was and still is rubbish. Basically I have double updates for the AV that then clash and throw an error. I can send out a new config with a new schedule it says yes but when I check the client it's unchanged! arrrrrrrrrrrrrrg.

    also it's impossibly difficult to make an MSI for it!
    When you download the Installer from NOD it comes down as an MSI? So then all the changes would be done via the Central Administration.

    If you are speaking to NOD Technical Support, and getting a bad service if you have the Ticket ID's PM them to me! I'll cause a scene at one of the next partner meetings!

    James.

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    For what it's worth I have been using NOD for over 4 years. Firstly on a Windows 2003 server with XP clients and now with Server 2008 R2 and Windows 7 clients. I also have an Exchange server that is protected by NOD for Exchange. Apart from the initial learning curve, I have not had any problems or issues. Deploying packages to clients, getting them to update from a mirror on my server, monitoring installs, and updates, checking for versions or virus. I do understand your frustrations ICT_Guy and can only sympathise with your situation. I hope you can get it sorted soon.

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