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Windows Thread, SOLVED - How do we claim our SA technet plus calls in Technical; We have schools agreement which comes with Technet Plus. Under technet plus we are entitled, I believe, to 2 free ...
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    ZeroHour's Avatar
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    SOLVED - How do we claim our SA technet plus calls

    We have schools agreement which comes with Technet Plus. Under technet plus we are entitled, I believe, to 2 free support calls.
    I have just tried to figure out how to claim them and I am getting the run around. They say we need an access id but I cant find it listed anywhere on mvls or technet.
    Has anyone claimed their free calls under schools agreement and what steps were involved?
    We desperately need to call MS about a cluster problem.

    Cheers
    Last edited by ZeroHour; 5th August 2010 at 05:19 PM.

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    teejay's Avatar
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    You need your Technet Subscription Number. Log into Technet, go to My Account and it's it's the subscription number there that you need.

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    ZeroHour (5th August 2010)

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    ZeroHour's Avatar
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    Beginning TSA?
    Do I call 0844 800 2400 or technet?

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    teejay's Avatar
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    Yep, that's the one.

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    ZeroHour's Avatar
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    Quote Originally Posted by teejay View Post
    Yep, that's the one.
    I edited my post, do I call and give that number as every time I have called the 0844 number they want a different number.

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    teejay's Avatar
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    You need to go through the process to set up a support contract over the phone first, you'll then get a support contract number which is what they'll be after.

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    ZeroHour's Avatar
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    Quote Originally Posted by teejay View Post
    You need to go through the process to set up a support contract over the phone first, you'll then get a support contract number which is what they'll be after.
    You wouldnt happen to be able to tell me the number?

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    teejay's Avatar
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    Just did it through the UK support number, 0844 800 2400. It was about 18 months ago though, so knowing MS they've changed the process! If you're still having difficulty after that, try the online concierge chat, I've found them to be very good when I'm getting muppetry off the call centre.

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    ZeroHour (5th August 2010)

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    teejay's Avatar
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    You could also try the Technet number, 0800 281 221.

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    ZeroHour (5th August 2010)

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    ZeroHour's Avatar
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    If you login to MVLS site and then goto Software Assurance->24/7 Problem... do you see any number or does it say no data?
    Calling MS (first number) again to see what to do.

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    No data on mine. I set up the support agreement on a previous school agreement though, so I probably would need to do it again.

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    Thanks again teejay, we have finally got it sorted.

    For those who have Technet Plus, to activate and setup your access ID you must browse to Help and Support and follow the steps listed there to either email the form (word doc) or fax it along with your technet plus subscriber id (TSA....)
    They will email you back with your access id which expires at the end of your agreement (aka you must renew this every year)
    You then call 0844 800 2400 and they will arrange a call back.

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    AngryTechnician (5th August 2010), joe90bass (5th August 2010), mattx (5th August 2010), Soulfish (5th August 2010), teejay (5th August 2010)

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    Nice to know, glad you got it sorted :-)

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    Quote Originally Posted by ZeroHour View Post


    They will email you back with your access id which expires at the end of your agreement (aka you must renew this every year)
    You then call 0844 800 2400 and they will arrange a call back.
    Ah, didn't know about the must renew every year bit, which could explain why when I login I no longer see any calls available. I was under the impression it was because I had used my two up a few years back and we had no more, good to know we (hopefully) have two every year!

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    The free TechNet subscription support calls really are career savers and worth every penny of the annual subscription alone

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