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Windows Thread, scanning from the photocopier to the server in Technical; We had some real issues getting our Konica Minolta copier to save scans to a share on a Windows 7 ...
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    SteveBentley's Avatar
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    We had some real issues getting our Konica Minolta copier to save scans to a share on a Windows 7 box, to the extent that we gave up and set up a share somewhere else.

    We think it's to do with changes to authentication under Win7, but with the Konica not wanting to log or report any diagnostic clues more specific than "the job was done improperly", who knows.

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    mac_shinobi's Avatar
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    Quote Originally Posted by SteveBentley View Post
    We had some real issues getting our Konica Minolta copier to save scans to a share on a Windows 7 box, to the extent that we gave up and set up a share somewhere else.

    We think it's to do with changes to authentication under Win7, but with the Konica not wanting to log or report any diagnostic clues more specific than "the job was done improperly", who knows.
    I used petri's method to disable smb 2 signing , disable windows firewall, change the encryption type from 128 bit to the other option and enable netbios over tcp/ip and seemed to work fine

    How to Disable SMB 2.0 on Windows Vista/2008

    reboot required after running the 2 commands to disable smb 2 signing ( one line is one command ) and I had to run the command prompt as admin using the run as option

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    SteveBentley (28th April 2010)

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    Ricoh LDAP Setup guide

    Its a rough guide I put together reference the Ricoh copiers - but should point people in the right direction with setting up LDAP for when using scan to email etc
    Attached Files Attached Files

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    SteveBentley's Avatar
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    Quote Originally Posted by mac_shinobi View Post
    I used petri's method to disable smb 2 signing , disable windows firewall, change the encryption type from 128 bit to the other option and enable netbios over tcp/ip and seemed to work fine
    Cheers for that - tbh the bigger problem is that the copier doesn't give you any useful information about why things have failed so you can troubleshoot it logically. Took quite some time for us to realise that Win7 was the problem and it wasn't some generic config/network issue.

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    mac_shinobi's Avatar
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    Quote Originally Posted by SteveBentley View Post
    Cheers for that - tbh the bigger problem is that the copier doesn't give you any useful information about why things have failed so you can troubleshoot it logically. Took quite some time for us to realise that Win7 was the problem and it wasn't some generic config/network issue.
    Not sure about other manufacturers but on the Ricoh MFD's after logging in as the admin --> configuration link on left --> System Log ( under the IPv4 or TCP/IP section ) gives a bit more information about the issue with a date and time stamp which gives a bit more of an indication of the issue - FYI this is on the web interface for the copier ( web image monitor ) in ricoh terms

    Well for the most part at least - not tested it with ref to scan to folder or email when it is having issues

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