Windows Thread, Teacher can't print from outlook 2007 in Technical; This is a bit of a weird one. Teacher can print from word/excel and everything EXCEPT Outlook. I've applied officer ...
25th March 2010, 04:15 PM #1
Teacher can't print from outlook 2007
This is a bit of a weird one. Teacher can print from word/excel and everything EXCEPT Outlook. I've applied officer sp2 to no avail, reinstalled the printer.
When I hit print on an email I can see it appear in the queue and see "spooling" next to it, then it dissapears and never goes to the printer.
I noticed if I try and view a print preview it will open the window and then shut immediately.
Teacher was printing fine from Outlook until today.
25th March 2010, 04:23 PM #2
- Rep Power
has the member of staff tried to print the said email off on another computer?
have you tried deleteing the outlook profile then setting it up again?
25th March 2010, 06:27 PM #3
I've deleted the printer profile file for outlook "outlprint" i think. Printing from another printer isn't really an option here as it's a member of SLT and its a desktop printer via usb in their office.
25th March 2010, 09:53 PM #4
I've had this before, it's a fairly simple fix.
Log onto the machine as administrator and locate the file MSO.DLL, rename it to MSO.DLL.OLD then open up outlook or any office program, Msiexec will recognise that the file is missing and re-install the DLL.
This problem is caused due to exchange cached mode and is a know MS issue, cant recall the KB though.
26th March 2010, 03:06 PM #5
Just tried this and the problem still remains.
Originally Posted by danrhodes
26th March 2010, 07:01 PM #6
Does the printer have more than one paper tray? I would check paper sizes too. I would also try another printer as this would eliminate the printer, driver and spooler being the problem. It could point to a profile related problem.
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