+ Post New Thread
Results 1 to 6 of 6
Windows Thread, Teacher can't print from outlook 2007 in Technical; This is a bit of a weird one. Teacher can print from word/excel and everything EXCEPT Outlook. I've applied officer ...
  1. #1
    tommej's Avatar
    Join Date
    Oct 2009
    Location
    Lincolnshire
    Posts
    727
    Thank Post
    39
    Thanked 150 Times in 108 Posts
    Rep Power
    81

    Teacher can't print from outlook 2007

    This is a bit of a weird one. Teacher can print from word/excel and everything EXCEPT Outlook. I've applied officer sp2 to no avail, reinstalled the printer.

    When I hit print on an email I can see it appear in the queue and see "spooling" next to it, then it dissapears and never goes to the printer.

    I noticed if I try and view a print preview it will open the window and then shut immediately.

    Teacher was printing fine from Outlook until today.

    Any ideas?

  2. #2

    Join Date
    Jun 2009
    Location
    Loughborough
    Posts
    30
    Thank Post
    2
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    has the member of staff tried to print the said email off on another computer?
    have you tried deleteing the outlook profile then setting it up again?

  3. #3
    tommej's Avatar
    Join Date
    Oct 2009
    Location
    Lincolnshire
    Posts
    727
    Thank Post
    39
    Thanked 150 Times in 108 Posts
    Rep Power
    81
    I've deleted the printer profile file for outlook "outlprint" i think. Printing from another printer isn't really an option here as it's a member of SLT and its a desktop printer via usb in their office.

  4. #4
    danrhodes's Avatar
    Join Date
    Sep 2008
    Location
    Wath Upon Dearne
    Posts
    1,513
    Thank Post
    157
    Thanked 181 Times in 150 Posts
    Rep Power
    68
    I've had this before, it's a fairly simple fix.

    Log onto the machine as administrator and locate the file MSO.DLL, rename it to MSO.DLL.OLD then open up outlook or any office program, Msiexec will recognise that the file is missing and re-install the DLL.

    This problem is caused due to exchange cached mode and is a know MS issue, cant recall the KB though.

    D

  5. #5
    tommej's Avatar
    Join Date
    Oct 2009
    Location
    Lincolnshire
    Posts
    727
    Thank Post
    39
    Thanked 150 Times in 108 Posts
    Rep Power
    81
    Quote Originally Posted by danrhodes View Post
    I've had this before, it's a fairly simple fix.

    Log onto the machine as administrator and locate the file MSO.DLL, rename it to MSO.DLL.OLD then open up outlook or any office program, Msiexec will recognise that the file is missing and re-install the DLL.

    This problem is caused due to exchange cached mode and is a know MS issue, cant recall the KB though.

    D
    Just tried this and the problem still remains.

  6. #6

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,266
    Thank Post
    242
    Thanked 1,575 Times in 1,254 Posts
    Rep Power
    341
    Does the printer have more than one paper tray? I would check paper sizes too. I would also try another printer as this would eliminate the printer, driver and spooler being the problem. It could point to a profile related problem.

SHARE:
+ Post New Thread

Similar Threads

  1. [MS Office - 2007] Outlook and Exchange 2007
    By _techie_ in forum Office Software
    Replies: 0
    Last Post: 12th March 2010, 02:47 PM
  2. GAL Outlook 2007
    By rh91uk in forum Windows
    Replies: 0
    Last Post: 14th December 2009, 09:33 AM
  3. [MS Office - 2007] Office Enterprise 2007 - Unable to Print
    By Bravo in forum Office Software
    Replies: 0
    Last Post: 3rd December 2009, 12:08 AM
  4. [MS Office - 2007] Office 2003/2007 side-by-side problems with Outlook 2007
    By Bruce123 in forum Office Software
    Replies: 2
    Last Post: 19th September 2009, 07:01 PM
  5. Outlook 2007 - Out of Office
    By flashsnaps in forum Windows
    Replies: 1
    Last Post: 4th December 2008, 01:07 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •