Windows Thread, You Tube Problem in Technical; You Tube as been working for some time, however since last week I am getting a number of complains from ...
1st March 2010, 03:52 PM #1
- Rep Power
You Tube Problem
You Tube as been working for some time, however since last week I am getting a number of complains from teachers that they are the following message:
Can anyone help me out?
1st March 2010, 03:54 PM #2
Maybe check the security settings in IE?
1st March 2010, 03:57 PM #3
I'm sure I remember seeing this a while ago and it was to do with the proxy we were using at the time (CLEO Cachepilot) - may be similar to your problem.
1st March 2010, 04:10 PM #4
You're not still using IE6 are you? Pretty sure they've dropped / are dropping support for it at YouTube soon.
Edit: Won't be IE6 - they're dropping support on March 13th.
1st March 2010, 04:12 PM #5
Have you logged onto the machine in question and checked the flash player version? We have had problems with some MSI's which have the flashplayer ocx in the MSI and overwrite the new one with version 6!!
1st March 2010, 04:13 PM #6
Smells like a proxy issue to me- check that you have whitelisted all YouTube domains and not just YouTube.com (IIRC at least ytimg.com was also required, although I can't check at work).
1st March 2010, 04:14 PM #7
Can do this at Adobe - Flash Player
Originally Posted by Jamo
1st March 2010, 04:17 PM #8
- Rep Power
We use IE8, I have checked the Proxy and I can't see any changes?
It may be the Proxy but how?
1st March 2010, 04:19 PM #9
- Rep Power
I have checked a number of machines with same problem!
All machines have the same version 10.
1st March 2010, 04:21 PM #10
Could try reinstalling IE, flash again...
1st March 2010, 04:35 PM #11
Ctrl + F5 normally does the trick here.
Failing that, get the user to delete their temporary Internet files.
1st March 2010, 04:36 PM #12
Ctrl + F5 for me or switch to Firefox.
1st March 2010, 05:30 PM #13
Originally Posted by pwds
1st March 2010, 09:01 PM #14
We have this issue and it appears at any time.
We find it is down to a change the Grid (providing your internet) have made a change and there is nothing you can do your end to correct it. Best to contact the grid though to sort it out, log your issue.
We do find that Firefox works even when IE doesn't, not sure why,
1st March 2010, 10:08 PM #15
What's your proxy? Any interesting logs?
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