Cannot play local or streamed WMV videos

[ben604]

Hello,

First post and I'm asking for help I'm afraid!

We're having trouble playing local and streamed wmv videos.

Locally: they almost crash WMP and the process has to be ended within task manager.

Streamed: the player opens, but the video will not start. The properties box identifies the right url, but it just wont play.

We're running WMP11 on XP Pro SP3 from a master image, all drivers are up to date and windows updates installed. Other video formats play fine, it's just wmv that are causing the issue....

Any suggestions/thoughts?

Cheers,
Ben.

[ben604]

Hello, anyone have any ideas?

We've narrowed it down to it being a domain problem. The videos stream fine when logged in as a local user.

Anyone know of any group policies that could be affecting the playing of WMV files?

Thanks again.

[reggiep]

Do you have an example website where this is happening?

[ben604]

Do you have an example website where this is happening?

Hey ReggieP,

thanks for your reply

There's a particular site we're trying to use in our French department:

French videos

Each activity has a video and while the player loads fine, the video wont start...

[Gibbo]

Does it crash in any other media players? MPC or VLC?

[Michael]

I would say this is most likely a profile issue rather than a domain issue.

[Windy08]

GPO->User Configuration->Administrative Templates->Windows Components->Windows Media Player->Networking->Streaming Media Protocols

[chazzy2501]

BEN604, Can I show our head of MFL your site?

We're developing our VLE and I'd like to show her this.

videos work fine btw, have you added a proxy exception in IE?

[ben604]

Right, left this issue alone for a while and gave the teachers restricted local logons to skirt the issue while we had bigger fish to fry, but more teachers want to use WMVs so we need a solution!

When logging in locally, they play with no issues, both streamed and saved files, so it's got to be something in our group policy or in our mandatory profiles.

Any ideas?