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Windows Thread, Windows 2000 Dos Box Non Responsive in Technical; I have a Windows 2000 station which runs an application in a DOS window. The user swipes a card containing ...
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    DaveP's Avatar
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    Windows 2000 Dos Box Non Responsive

    I have a Windows 2000 station which runs an application in a DOS window. The user swipes a card containing username and password a beep is heard confiming the swipe, but the data is not tranferred to the application. It as if the card was never swiped through the card reader. Help.

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    Re: Windows 2000 Dos Box Non Responsive

    Is there any error messages?

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    Re: Windows 2000 Dos Box Non Responsive

    We could use some more information to help you here...

    please tell us the program, and the spec of the system. Also, give us an idea of other things going on at the same time... we might find it easier to help you then

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    Re: Windows 2000 Dos Box Non Responsive

    No error messages. Device Manager says all devices working normally. Further information:

    The application is the Easytrace Cashless till. Three other tills work fine. It is not the card being swiped, as that is how the user logs on intially at the Windows 2000 logon box. System Spec: Windows 2000, Service Pack 4. CPU: Intel 1 GHz. 256 Mb Ram. No other applications running on this box, just the Easytrace application. Free disk space: 15.2 Gb (92% free) File system: FAT32, as for the other stations. Chkdsk and disk defrag already run without success. Can't think what else to let you know at the moment.

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    Re: Windows 2000 Dos Box Non Responsive

    Does the Dos box actually have focus? I assume the card reader is just passing the data to the application as an input string?

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    Re: Windows 2000 Dos Box Non Responsive

    Yes, sorry I should have said earlier, the dos box does have focus when swiping the card.

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    Re: Windows 2000 Dos Box Non Responsive

    Whenever I'm having problems with a proprietary app, I do the following:

    Check application event log for errors related to the program.

    Browse to the program's directory and look for any file with a .log extension. Open them and look for errors.

    Check the manufacturer's website in the support section. If it's a common problem, they'll have it listed there.

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    Re: Windows 2000 Dos Box Non Responsive

    sorry to be OT, but when I read the title of this thread I thought you were being rude about our dear Dos_Box on the forum

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    Re: Windows 2000 Dos Box Non Responsive

    back on taopic... does the terminal have a keyboard or a keyboard accepting recepticle? If so, can you type into the app?

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    Re: Windows 2000 Dos Box Non Responsive

    They have a members support section ( which requires a logon ) which I obviously dont have since Im not a member.

    http://www.easytrace.co.uk/members.asp

    Telephone us
    01962 795014

    Fax us
    01962 795015

    Email us
    info@easytrace.co.uk

    Also Im curious, do they have a minimum spec for using this dos app, if so what are they ?

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    Re: Windows 2000 Dos Box Non Responsive

    Quote Originally Posted by Ric_
    back on topic... does the terminal have a keyboard or a keyboard accepting recepticle? If so, can you type into the app?
    To reply to you Ric,

    Yes I have, for the moment, attached a keyboard and mouse to the station. I cannot type into the application either via the keyboard or using the mouse via the on screen keyboard or by touching the screen using the on screen keyboard. Something has changed since my last posting though: An ordinary DOS (Command Prompt) will now accept the swipe. That is to say that it will read the coded password and hard return in the magnetic swipe from the card. The problem now lies purley with the application. Odd.

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    Re: Windows 2000 Dos Box Non Responsive

    Quote Originally Posted by gecko
    They have a members support section ( which requires a logon ) which I obviously dont have since Im not a member.

    http://www.easytrace.co.uk/members.asp

    Telephone us
    01962 795014

    Fax us
    01962 795015

    Email us
    info@easytrace.co.uk

    Also Im curious, do they have a minimum spec for using this dos app, if so what are they ?
    Not sure about the minimun spec. Why are you asking: Are you thinking about buying it? If so DON'T DO IT!

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    Re: Windows 2000 Dos Box Non Responsive

    OK this thread can now be closed as the issue has been resolved with the help of Easytrace. It was to do with the properties of the DOS box There were two boxes ticked when there should only have been one (Insert Mode)

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