Sophos Enterprise 4 upgrade problems

[Tallwood_6]

As anyone else had problems after upgrading from sophos enterprise 3 to 4 getting the update manager (replaces the em library) to actually get any updates?

It seems from speaking to sophos and looking on there forums quite a few people are having issues in getting the new update manager talking through a proxy server. ISA in particular, i have however got the LEA to add all the exclusions in and i can now get to the update address's from outside the proxy but the update manager still cannot access with or without the proxy details in.

LEA told me another school had a similar problem and went back to v3 but i'd rather avoid this if possible.

[AyatollahPies]

For some reason it does seem to take an excruciatingly long time to download the updates. Not had a problem with the proxies though. Leave it over night.

[Tallwood_6]

It wont connect to download at all, just get 'Timeout while attempting to connect to the specified address. There may be a problem with the network'

[Tallwood_6]

Managed to get it working after another hour on the phone with sophos and some .xml deletions. Sophos releases of late have not been the most robust in the world, had issues with V3 which resulted in moving the console and all the clients to another server.

[Edu-IT]

The upgrade seemed to work fine for me, and continues to do so. Perhaps I'm tempting fate now? Who knows!

[sted]

Managed to get it working after another hour on the phone with sophos and some .xml deletions. Sophos releases of late have not been the most robust in the world, had issues with V3 which resulted in moving the console and all the clients to another server.

let me guess console wouldn't load on x64

[lukang]

Try running the SUM.msi again which is in C:\program files\sophos\enterprise console\sum installer.

Then reboot and remember to verify all sophos services are running on the server.

[Tallwood_6]

Got the LEA unblock the sophos update address's at the top level filtering so i didnt have to use the proxy, re ran the SUM installer then stopped the update manager service, deleted these two .xlm files;
* C:\Program Files\Sophos\Enterprise Console\SUM\specialactions.xml
* C:\Program Files\Sophos\Enterprise Console\SUM\SUM_Status.xml

Restarted the service, tried again and all was well.