Windows Thread, ARCserve r12.5 issues in Technical; I used Arcserve a good few years ago and had no problems with it, so it seemed an ideal product ...
11th December 2009, 02:13 PM #1
ARCserve r12.5 issues
I used Arcserve a good few years ago and had no problems with it, so it seemed an ideal product to replace Backup Exec and we have just purchased Arcserve r12.5
It has installed OK on the backup server, detects the LTO autoloader fine - but refuses to install client agents to remote machines.
Although I have applied the hotfix that provides support for 2008 R2, when I attempt to install a remote client agent onto the single R2 file server we brought Arcserve to backup, I get a stubborn message back insisting there are no default shares on the machine in question and arcserve cannot install the client agent as a result. WTF?!
Having checked, the default administrative shares (c$ and admin$) do exist in the target machine and are accessibly via explorer from the arcserve box so I cannot understand what the chuff it is winging about.
With other server 2008 hosts it is stubbornly refusing to install to because "windows does not allow you to connect to a server using multiple credentials"
After spending two days trying to sort to this, including trawling through CA's supposedly "improved" support site and talking to support agents based on the indian sub-continent who have about as good a grasp of english as I have on punjabi, I am feeling very.......... ........frustrated.
Has anyone got any suggestions? For fixing Arcserve, not dealing with my frustration (though I suppose deal with one, and the other sorts itself out!)
Thanks in advance
IDG Tech News
11th December 2009, 02:16 PM #2
Install the agents on the servers manually, just run the Arcserve setup from the CD and select Custom Install.
11th December 2009, 07:54 PM #3
13th December 2009, 06:28 PM #4
One thing you can try, which is what I had to do to get it to connect to our unified storage server, is to add an extra name record for each server in DNS which points to the same IP address and use that to connect, so that you are connecting using a different name.
Must admit, CA telephone support is rubbish, but once you get Arcserve working it really does work very well.
13th December 2009, 10:54 PM #5
Let me see if I understood that: add a DNS entry pointing to a given server but under another name?
For example, our student file server is called HOMER but you're suggesting I add a dummy DNS record for something arbitrary like PANTS and point it at the same IP address as HOMER - then try to install the agent on PANTS?
Thanks - I'll give that a go on the basis that at the minute I'm clutching at straws but to be honest I can't see why the chuff I should need to do that if the product was well written to start off with!
13th December 2009, 11:03 PM #6
Update: Nope, that didn't work either. Same winge about not being able to detect the default drive shares on the host - despite the fact I can open and view them happily in Explorer.
Earlier I tried installing the agent by hand on a host - although it installed, I couldn't get the arcserve instance on the backup server to recognise it - kept complaining that the username and password was bad.
14th December 2009, 12:45 AM #7
At the command prompt if you type net use does it show any mapped drives that are connected to servers you are trying to backup?
Also, did you fix the issue of the reinstall not accepting your licence keys?
You could also try disabling the firewall temporarily, it might be blocking a port.
14th December 2009, 02:59 PM #8
- Rep Power
You may wish to check out this article regarding a session credential conflict.
This applies to all Windows systems.
Err Msg: The Credentials Supplied Conflict with an Existing...
CA also has a article regarding this as well
Can you post the exact message you are recieving when you try to authenicate
the user in the agnet deployment screen.
Hope this helps
14th December 2009, 04:09 PM #9
- Rep Power
bad username and password
I noticed you manually installed the client agent on a remote host and you cant login. Can you veirfy that the universal agent service is started and that port 6050 is opened in both directions between the servers involved.
Did you add the host object under windows system in the backup manager?
If so did you add it by hostname or IP address?
To work around the login failure you could try using password security in the agent admin gui, configuration, set a password and cycle the universal agent service. Then in the backup manager when promted for security enter the password in the username and password fields. see if this works , If it does then you verifed that ARCserve can make a connection and you can focus on the user account.
14th December 2009, 08:32 PM #10
Thanks to TheCrust from:
teejay (14th December 2009)
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