Windows Thread, The basics we forget to teach in Technical; Do the more common keyboard shortcuts in Office - Ctrl+ C, V, X, S, P, B, U, I, A; double- ...
11th December 2009, 03:30 PM #46
Do the more common keyboard shortcuts in Office - Ctrl+ C, V, X, S, P, B, U, I, A; double- and triple-clicking words. I also do IT support for the RNIB, and the number of shortcuts some of my clients know rather than using the mouse is unreal (and humbling!).
Common printer problems would be good too - how to tell if ink is low or out, and how to tell the difference; how to change cartridges; how to clear paper jams (also that hitting print 12 times won't clear the problem which has prevented the first 11 copies from printing).
The importance of observing polarity when change the batteries in your cordless mouse, camera, etc.
A list of the things to check before calling IT Support, and what information to have handy when they do phone.
Linked to that is the correct names for things, e.g. the big box is not called either the hard drive or the CPU (in fact "big box" is actually the more accurate!), the difference between the desktop and MyDocs folders, the difference between the school network and the Internet. Obviously no reason to do things like server versus switch versus UPS, as they don't need to know those terms.
IDG Tech News
14th December 2009, 10:32 AM #47
Well cheers everyone. It was meant to be 15 mins but ended up being half hour/45 mins. & that was with the real basics, not even going on to hardware or peripherals. Bit disappointed as although there was huge interest I had 4 people. But they said they learnt a lot so I guess that makes it worth while.
If any one is interested in the sheet I can bung the PDF or Word doc up. It really is basic, basic though. Ohh & not sure how great my help sheet making skills are so my not make any sense to anyone else!
14th December 2009, 10:46 AM #48
Yeah, please do publish it as I would like to steal it, um, I mean use it as a framework for my own document...
14th December 2009, 10:49 AM #49
Yes, ditto, I'd also like to .....borrow it of possible
Originally Posted by enjay
14th December 2009, 10:54 AM #50
I am interested. Post the word document please
Originally Posted by TechMonkey
14th December 2009, 10:56 AM #51
Me Me Me too please....
I'm amazed you got 4 people - I'd say that was pretty good
14th December 2009, 11:05 AM #52
Well here it is. Pictures and all!!!
Scathing feedback welcome
It looks like i have been booked in for an basics on Email as well in Jan so I will stick that up as well when the time comes.
10 Thanks to TechMonkey:
beaneeboy (14th December 2009), chriscubed (15th December 2009), enjay (14th December 2009), JAB1a (24th March 2010), Jamman960 (14th December 2009), JJonas (14th December 2009), muppet (14th December 2009), penfold (14th December 2009), stevenwba (14th December 2009), witch (14th December 2009)
14th December 2009, 11:14 AM #53
Thanks alot for that, will put this in the guides folder in the shared drive :P you have an art to creating easy to understand guides
14th December 2009, 11:33 AM #54
Thanks a lot.
14th December 2009, 11:35 AM #55
You’ve produced a really useful and more importantly user friendly guide…..which will be duly plagiarised and handed out at the next Staff inset!!!!!
14th December 2009, 11:38 AM #56
Might I suggest we call this version 1.0 and if anyone makes any changes or additions they repost their modified version.
14th December 2009, 11:42 AM #57
- Rep Power
Locking the computer and turning off the projectors when not in use lol
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