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Windows Thread, Outlook Openinging Twice in Technical; Hello, Yesterday I got a call from a user, letting me know that when he clicked on an email link ...
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    Robot's Avatar
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    Outlook Openinging Twice

    Hello,

    Yesterday I got a call from a user, letting me know that when he clicked on an email link in his browser, it opened with Outlook Express, Not Outlook. Went to change his MailTo file types entry to Outlook, however the change button was greyed out, so I changed his regkey for it instead. Tested it, looked to work fine.

    ((he uses office 2003, I got the key off my PC (running Office 2007) and edited from office12 to office11 path.))

    This morning, the same user asked why when he was clicking on a mail link in his browser it was opening another instance of Outlook.exe (so 2 main outlook windows now on his screen along with the new message window opened when clicking the link) & the one being opened by clicking the link having the message "Navigation cancelled" In it (not showing his inbox etc)


    I thought it must have been the key I changed having some stuff on the end of it. ( -c IPM.Note /m "%1" ) and that it was an issue of this not being correct for office 2003...

    I checked another office 2003 users reg and it is the same, however his works fine.


    I checked the processes in task manager, and when clicking a link, another outlook window opens however another Outlook.exe process does not.

    Sorry for not explaining this too well...
    Any idea how to stop this second window from opening?

    cheers.

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    Dom_'s Avatar
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    1. Start Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. Click the Programs tab.
    4. In the E-mail list, click Microsoft Office Outlook.
    5. Click OK.

    If it's already listed as default, try changing it to express, then change it back.

    Dom

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    Robot's Avatar
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    Quote Originally Posted by Dom_ View Post
    1. Start Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. Click the Programs tab.
    4. In the E-mail list, click Microsoft Office Outlook.
    5. Click OK.

    If it's already listed as default, try changing it to express, then change it back.

    Dom
    Forgot to mention that users don't have access to change this setting either.

    I looked there first, then in folder options, then decided to Regedit.

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    Iain's Avatar
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    Have you tried restoring the users registry file from a backup prior to it going wrong? May be worth a shot.

    Iain

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    Robot's Avatar
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    Quote Originally Posted by Iain View Post
    Have you tried restoring the users registry file from a backup prior to it going wrong? May be worth a shot.

    Iain
    I have done this to get it back to as it was, with the key having the path to outlook express in it. but then I'm back to square one :P

    After putting it back, I re-edited the key, copying the other office 2003 users key (the one that works) into the problem 2003 users reg. but no change....

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    Dom_'s Avatar
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    If you delete the reg key and then open outlook, does it prompt you to make it the default client?

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    Robot's Avatar
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    Quote Originally Posted by Dom_ View Post
    If you delete the reg key and then open outlook, does it prompt you to make it the default client?
    Will give this a test

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    @ DOM_

    Deleted the reg key. Went to test. Clicked link in browser. It still opened the second outlook window, with the error message of ... cannot do this as default mail rubbish isn't installed/setup. (or something like this )

    As to the Program thing, Outlook is now set to the default for that file type, so that isn't the issue really, its just this 2 windows stuff.

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    Dom_'s Avatar
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    The software may correct the registry and point @ the correct copy of outlook though

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    Robot's Avatar
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    sorted now, thanks...

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    Can you tell me what you did to sort this as I have the same problem with one of our users.

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    Quote Originally Posted by dobsonl View Post
    Can you tell me what you did to sort this as I have the same problem with one of our users.
    Yep. Right...

    When first looking at this issue, The Tools -> Options -> Applications in Firefox did not have OUTLOOK avalible in the drop down list for Mailto, and I couldn't tell it to open with outlook, it would only go with express.

    After faffing about with the reg, it would appear that it added Outlook to this list twice! 1 being outlook, the other being outlook (default)

    It was set to Outlook when the issue was occurring. I changed it to outlook (default) and it looks to work OK.

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    worked for me. thanks!

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