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Windows Thread, WSUS Client won't report in Technical; ...
  1. #1
    cookie_monster's Avatar
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    WSUS Client won't report

    I'm having an odd one here or Iím missing something obvious.

    I have a PC that stopped reporting to WSUS a while ago, I decided to reinstall Windows (XP SP3) to clear it up but it does the same. I had deleted it's account on the WSUS server then when I rebuilt it the account reappeared listed as 'Not yet reported' and that's how it's stayed.
    I've just moved WSUS to a new server but didn't migrate the Db and slowly all clients have reappeared including the problem one but it in now listed as 'Not yest reported' again.

    I've tried the usual forceupdate and reportnow commands and loads of other fixes that have worked before on other clients but it's still the same. The new WSUS (3.2.7600.226 on Server 2008 SP2) is working fine in every way as far as I can tell as was the only one, every client on the network appears and checks in.

    This PC is identical to 30 others in the same room and I've tried it in a different switch.

    Can anyone suggest anything else I can try?

    Cheers.

  2. #2
    DrPerceptron's Avatar
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    Have you tried:

    net stop wuauserv
    REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Wi ndowsUpdate" /v AccountDomainSid /f
    REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Wi ndowsUpdate" /v PingID /f
    REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Wi ndowsUpdate" /v SusClientId /f
    net start wuauserv
    wuauclt /resetauthorization /detectnow
    Does anything significant appear in: %systemroot%\WindowsUpdate.log

  3. #3
    cookie_monster's Avatar
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    Yeh i've tried the script, I'll take a look at the WindowsUpdate.log tomorrow it takes quite a bit of time to look throught that log

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    mac_shinobi's Avatar
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    Quote Originally Posted by cookie_monster View Post
    Yeh i've tried the script, I'll take a look at the WindowsUpdate.log tomorrow it takes quite a bit of time to look throught that log
    Format --> Word Wrap

    Easier to read and then possibly the find function

  5. #5
    cookie_monster's Avatar
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    Quote Originally Posted by mac_shinobi View Post
    Format --> Word Wrap

    Easier to read and then possibly the find function


    Well yeh but what am I using the find function to find? If I remember right that log is generally full of esoteric information and error messages.

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    mac_shinobi's Avatar
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    Quote Originally Posted by cookie_monster View Post
    Well yeh but what am I using the find function to find? If I remember right that log is generally full of esoteric information and error messages.

    How to read the Windowsupdate.log file

    about half way down

    Quote Originally Posted by ms kb
    Locating Failures in the log file

    If you received a specific error message on the Windows Update Web site, follow these steps:
    1. Open the Windowsupdate.log log file in Notepad.
    2. On the Edit menu, click Find, and then search for the specific error message.

    Note The Web site displays the final error message. This final error message may have been caused by a failure that is described earlier in the Windowsupdate.log log file. Additionally, if you do not know which error occurred on the Windows update Web site or you want to find more information about a failure by Automatic Updates, search for the following key words:
    • FATAL
    • WARNING

    Note Not all warnings are critical errors. Start with the fatal errors and then work to the top of the Windowsupdate.log log file to make sure that you have identified the correct error message.

  7. Thanks to mac_shinobi from:

    cookie_monster (18th November 2009)

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    cookie_monster's Avatar
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    Nice one I'll file that for after QCA exams tomorrow.

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    meastaugh1's Avatar
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    I know you said you've tried all the usual, but just wanted to check that you'd downloaded the latest WUA and re-run wuauclt /detectnow /resetauthorization?

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    cookie_monster's Avatar
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    I have the latest WUA but that's one cmd I haven't tried. I'll let you know.

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    meastaugh1's Avatar
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    Quote Originally Posted by cookie_monster View Post
    I have the latest WUA but that's one cmd I haven't tried. I'll let you know.
    If you've got the latest version then that command won't help you because you've already run the batch file mentioned by DrPerception, which includes that command on the last line.

  12. #11
    cookie_monster's Avatar
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    It didn't help you're right.

    I've looked at a working PC and the not working PC log and these are the differences. I might have to rebuild the PC again now the new WSUS is in place and see if that helps.

    Code:
    2009-11-19	09:13:19:786	 864	bdc	Report	Uploading 2 events using cached cookie, reporting URL = http://storm:8530/ReportingWebService/ReportingWebService.asmx
    2009-11-19	09:13:22:067	 864	bdc	Report	WARNING: Failed to upload events to the server with hr = c00ce558.
    2009-11-19	09:13:22:067	 864	bdc	PT	WARNING: ReportEventBatch failure, error = 0x80244016, soap client error = 10, soap error code = 0, HTTP status code = 400
    2009-11-19	09:13:22:067	 864	bdc	Report	WARNING: Reporter failed to upload events with hr = 80244016.
    2009-11-19	09:13:22:098	 864	bdc	Report	Uploading 2 events using cached cookie, reporting URL = http://storm:8530/ReportingWebService/ReportingWebService.asmx
    2009-11-19	09:13:22:098	 864	bdc	Report	WARNING: Failed to upload events to the server with hr = c00ce558.
    2009-11-19	09:13:22:098	 864	bdc	PT	WARNING: ReportEventBatch failure, error = 0x80244016, soap client error = 10, soap error code = 0, HTTP status code = 400
    2009-11-19	09:13:22:098	 864	bdc	Report	WARNING: Reporter failed to upload events with hr = 80244016.
    2009-11-19	09:13:30:286	 864	430	AU	Triggering AU detection through DetectNow API
    2009-11-19	09:13:30:286	 864	430	AU	Triggering Online detection (non-interactive)
    Code:
    2009-11-19	09:13:45:661	 864	bdc	Report	REPORT EVENT: {4AB56E59-B6FF-4BEF-B7F1-D28824263DB5}	2009-11-19 09:13:40:661-0000	1	147	101	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	Software Synchronization	Windows Update Client successfully detected 0 updates.
    2009-11-19	09:13:45:661	 864	bdc	Report	REPORT EVENT: {1CCEF9FC-6DAE-4143-BD04-04ADC8ACD26A}	2009-11-19 09:13:40:661-0000	1	156	101	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	Pre-Deployment Check	Reporting client status.
    Got a few hits on google but nothing helpful so far.

    I'll run the WSUS Client Diagnostic Tool as soon as I can get back on the client.
    Last edited by cookie_monster; 19th November 2009 at 11:18 AM.

  13. #12
    cookie_monster's Avatar
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    I think I'm down to another rebuild

    Code:
    WSUS Client Diagnostics Tool
    
    Checking Machine State
            Checking for admin rights to run tool . . . . . . . . . PASS
            Automatic Updates Service is running. . . . . . . . . . PASS
            Background Intelligent Transfer Service is running. . . PASS
            Wuaueng.dll version 7.4.7600.226. . . . . . . . . . . . PASS
                    This version is WSUS 2.0
    
    Checking AU Settings
            AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
                    Option is from Policy settings
    
    Checking Proxy Configuration
            Checking for winhttp local machine Proxy settings . . . PASS
                    Winhttp local machine access type
                            <Direct Connection>
                    Winhttp local machine Proxy. . . . . . . . . .  NONE
                    Winhttp local machine ProxyBypass. . . . . . .  NONE
            Checking User IE Proxy settings . . . . . . . . . . . . PASS
    
                    User IE Proxy
                    proxy.embc.uk.com:80
                    User IE ProxyByPass
                    *.*.*.*;*.embc.uk.com;<local>
                    User IE AutoConfig URL Proxy . . . . . . . . .  NONE
                    User IE AutoDetect
                    AutoDetect not in use
    
    Checking Connection to WSUS/SUS Server
                    WUServer = http://storm:8530
                    WUStatusServer = http://storm:8530
            UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
            Connection to server. . . . . . . . . . . . . . . . . . PASS
            SelfUpdate folder is present. . . . . . . . . . . . . . PASS

  14. #13
    ricki's Avatar
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    HI

    I know this will be a silly question but have you ghosted the machine and forgot to newsid of syspreped it.

    Richard

  15. #14
    cookie_monster's Avatar
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    Quote Originally Posted by ricki View Post
    HI

    I know this will be a silly question but have you ghosted the machine and forgot to newsid of syspreped it.

    Richard

    No this is a clean install and I've deleted the SUSID.

  16. #15
    TwoZeroAlpha's Avatar
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    I'm suffering the same issue. Of 32 PCs in a room 4 are not talking to WSUS any more. Strangely they were the first four to be picked up by the management console. I'll give the WUA and commands a whirl and report back.

    Edit: Ok, run the latest WUA installer and wuauclt /detectnow /resetauthorization on two of my 4 that are playing up. They've moved from "Unassigned computers" to the correct group but are still showing as "not reported". So a partial success!
    Last edited by TwoZeroAlpha; 24th November 2009 at 11:12 AM.



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