Windows Thread, Laptop Restarting in Technical; Hey Everyone,
We have a Samsung R710 laptop for our Deputy Head, and for some reason whenever you connect a ...
6th November 2009, 12:23 PM #1
- Rep Power
We have a Samsung R710 laptop for our Deputy Head, and for some reason whenever you connect a projector, monitor etc to it, it blue screens and restarts the machine.
I have updated to the latest graphics drivers and even done a BIOS update, but so far nothing is working, does anyone have any suggestions???
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6th November 2009, 12:30 PM #2
Did you fully remove the old graphics card driver?
When you've connected a monitor and rebooted, try uninstalling the monitor and then re-connecting it.
6th November 2009, 12:31 PM #3
Also, does it display on the external monitor once it has rebooted?
6th November 2009, 02:51 PM #4
- Rep Power
Yes I did uninstall the old Graphics card completely and then restarted then installed the New updated driver, but still no joy.
It does not display anything on the monitor or projector when restarting.
I have tried uninstalling the monitor and this has also made no difference
6th November 2009, 04:13 PM #5
When you boot up the machine, (after it reboots), press F8 then choose:
Disable automatic restart on system failure
Proceed to connect the VGA cable. This will allow you to read the error message given, including a code which you can type into a search engine for more information.
You could try pressing F8 again at startup then choose VGA mode, so the resolution is 640 x 480. If it happens in this mode I'd say the probability is it's hardware rather than a software problem.
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