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Windows Thread, 4oD Player and EMBC in Technical; I find 4oD to be unreliable, even at home. I had to restart a program 5 times last week and ...
  1. #16
    ChrisH's Avatar
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    I find 4oD to be unreliable, even at home. I had to restart a program 5 times last week and ended up watching all the dam adverts again every time when I tried to fast forward to the spot it went at. It kept breaking on the adverts as well it wasn't a random place.

  2. #17
    Gibson335's Avatar
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    Sorry for jumping into this thread, but does anyone know if EMBC block Windows 7 Upgrade Advisor, and if so whether there's a workaround?

    Thanks.

  3. #18

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    Quote Originally Posted by GrumbleDook View Post
    When who said use an unfiltered line? C4?
    I tried to get 4oD to work but couldn't. I asked 4oD if there was anything I could do any they told me to use a line that didn't have a proxy on it I tried to get 4oD to work but couldn't. I asked 4oD if there was anything I could do any they told me to use a line that didn't have a proxy on it
    Based on this.

  4. #19

    GrumbleDook's Avatar
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    Ok ... we've had a bit more of a chat about this and have hit a brick wall.

    It boils down to the simple fact that after a heck of a lot of running around, trying to speak with a variety of people in C4 it has proven bloody impossible to speak with the team running 4oD. All contact with them is via email via a contact form on the 4oD site. This gets an automated response, a little bit of conversation which centres around "we don't like your IPs" (paraphrased) and use another provider instead. I've tried to pull strings, EMBC have tried and Synetrix have tried ...

    Seriously, how difficult can it be to get in contact. How difficult is it to realise that a few thousand schools are being affected by the inability to talk to the right people and it is not for lack of trying. Most of the folk in C4 have been really helpful (and many thanks to Matt and the education commissioning team for the help they have given) but this is now a plea.

    If anyone here knows someone working in tech support at C4, or if someone does work there and lurks then please, drop me a PM.

    Short of going to The Register and getting them to run a story about how naff 4oD is for a goodly number of schools then I don't know how we can get a response.

  5. #20

    Edu-IT's Avatar
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    Short of going to The Register and getting them to run a story about how naff 4oD is for a goodly number of schools then I don't know how we can get a response.
    Could you drop them an email and see if they have a contact?

  6. #21

    GrumbleDook's Avatar
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    The problem with that is if you drop an email to a media company then they might want it as an article ... I would rather not alienate 4oD but any contacts would be good.

  7. #22

    Edu-IT's Avatar
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    I've sent an email to a dist. group I am a member of and they may come back with a contact. I'll let you know if they do.

  8. #23

    GrumbleDook's Avatar
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    Quote Originally Posted by Edu-IT View Post
    I've sent an email to a dist. group I am a member of and they may come back with a contact. I'll let you know if they do.
    Much appreciated ... if anyone else can help and can send emails to contacts then please do so.

  9. #24

    Edu-IT's Avatar
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    Just to update you all, I have explained this thread to somebody at Channel 4 who works with the 4OD team and I am waiting to hear back to see whether they can pass it on to the relevant person.

    GrumbleDook, can you let me have your contact details please and I can then pass these on to the contact if they ask/copy you in.

  10. 3 Thanks to Edu-IT:

    GrumbleDook (27th November 2009), TYO (10th February 2010), Willott (10th December 2009)

  11. #25

    GrumbleDook's Avatar
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    PM sent.

    You are a star!

  12. Thanks to GrumbleDook from:

    Edu-IT (27th November 2009)

  13. #26

    GrumbleDook's Avatar
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    Hot off the press, Synetrix and EMBC have confirmed that they are now in touch with appropriate technical people at 4oD who are aware of the issue and working on appropriate changes.

    Thanks to all who have helped raise awareness with the 4oD team (especially Edu-IT) and we are waiting for them to do their magic.

  14. Thanks to GrumbleDook from:

    Willott (10th December 2009)

  15. #27

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    Woo That'll be one less thing for my staff to complain about soon... look forward to the "it's working" update

    Cheers

    Will

  16. #28

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    Yay! I've not heard back from my contact, but that's great news. Hopefully she poked the right teams.

  17. #29
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    I've just had this from the SWGfL:

    We have discussed a number of solutions and the best one is to open port 1935 requests from your school LAN to the Internet.
    So what will happen is that users browsing to 4OD and click the Play button, will generate an outgoing request from the computer, to the SWGfL Firewall, to 4OD.
    4OD then should respond to the request stream traffic directly on port 1935.

    There are no major security incidents, as all traffic from 1935 into your network will be based on users request.
    The only concern is that port 1935 will be open from your network to the Internet

    Let me know what you think.

    If there is a fix going to be in place which does nt require a hole in our firewall should I wait?
    Or is there no risk to us opening up port 1935 and we should just go for it...

    Thanks.

  18. #30

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    I'll forward this on to Synetrix to see if they can get the 4oD team to speak with SWGfL.

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