Windows Thread, Problems booting when smartboard plugged in in Technical; When my smart Board in plugged into a My Acer Veriton M464 it just locks up on POST screen. you ...
15th September 2009, 12:13 PM #1
- Rep Power
Problems booting when smartboard plugged in
When my smart Board in plugged into a My Acer Veriton M464 it just locks up on POST screen. you cannot press any buttons at all. When you unplug the usb the system carries on booting up fine. i noticed when the usb is plugged in on bootup that the led on the board is red.
If there are any other usb devices like pen drives the system is ok. The system is set to boot from cd then HD. No mention of usb bootup anywhere.
Also when the system has booted up and logged on with the usb unplugged, if you plug it back in it detects the board and works fine.
Any help would be greatful.
15th September 2009, 12:20 PM #2
Had a similar problem on an Asus Vintage unit. The solution was to change the USB speed settings in the BIOS. Also, a Dell laptop wouldnt get past the Dell splashscreen if the USB printer was plugged in, but a BIOS upgrade resolved that. Have you checked in the BIOS to see if there are any USB settings that can be adjusted (I think the Asus had something like Express or Full Speed as the 2 options).
Worth checking in the Bios first or flashing the bios as your second option?
15th September 2009, 12:31 PM #3
- Rep Power
Cheers pal. I will try that and let you know how it goes
15th September 2009, 01:58 PM #4
It's normal that the Smartboard would display red as the computer is POSTing. It should then turn green when Windows loads, as of course the driver is loaded so they're 'talking' correctly.
It could well be a USB or indeed a BIOS issue. I can't say I've ever had a computer not load correctly with a Smartboard plugged in. Out of curiosity, is it a newer grey Smartboard or one of the older black serial based Smartboards? Many of the older boards use Serial > USB converters which can be problematic on some systems.
15th September 2009, 02:29 PM #5
Yep also had this problem, quite sometime ago with Asus Vintages, a BIOS update did the trick.
15th September 2009, 05:39 PM #6
One set of our machines does this, because for some reason the BIOS thinks it can boot off the smartboard. Obviously it fails majestically and coredumps.
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