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Windows Thread, Exchange OWA issues in Technical; Hi We have Exchange 2003 on a Windows 2000 server SP4 When the staff try to open \server\exchange it asks ...
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    Grommit's Avatar
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    Exchange OWA issues

    Hi

    We have Exchange 2003 on a Windows 2000 server SP4

    When the staff try to open \\server\exchange it asks for a logon and password

    It keeps repeating for a logon and even tho the correct one is being entered refuses to allow access.

    I can log on as administrator and access Admin OWA but the staff seem to cannot..

    Any ideas ?

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    john's Avatar
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    Re: Exchabge OWA issues

    have you tried going to \\server\exchange\USERNAME ? that sometimes helps me with XP Home connecting to OWA. XP Pro passes the details on fine normally for me

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    DMcCoy's Avatar
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    Re: Exchabge OWA issues

    what about
    Code:
    http://server.domain.name/exchange/username
    ? What response does that give?

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    meastaugh1's Avatar
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    Re: Exchabge OWA issues

    Do your users have OWA access enabled?

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    ChrisH's Avatar
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    Re: Exchabge OWA issues

    I think Ric_ had this problem and he fixed it by resetting the IIS users password.

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    Grommit's Avatar
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    Re: Exchabge OWA issues

    Quote Originally Posted by ChrisH
    I think Ric_ had this problem and he fixed it by resetting the IIS users password.
    Thanks for the reply

    How do I reset the IIS users passwords.. is it in AD ? or on the Exchange Server ?

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    Grommit's Avatar
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    Re: Exchabge OWA issues

    Quote Originally Posted by meastaugh1
    Do your users have OWA access enabled?
    Now this is what I think it could be...... How do I check to see if they are enabled ?

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    Re: Exchabge OWA issues

    Indeed, it does sound similar...

    To reset the password you just right-click the IIS_<servername> user in local users and select reset password.

    You then need to change the password used in IIS manager so that it is set to what you just changed it to.

    Another way that 'supposedly' works is to remove OWA, remove IIS, reinstall IIS and reinstall OWA.

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    webman's Avatar
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    Re: Exchange OWA issues

    If you are trying to access the webpage to login, it should be in the format of http://server/exchange/ and not a UNC path (\\server\exchange).

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    Grommit's Avatar
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    Re: Exchange OWA issues

    Yes..... Sorry I am getting my UNC and URL mixed

    The staff are trying http://server/exchange/

    And it keeps asking for a password... even staff that have active and well used Outlook accounts..

    All execpt me as domain Admin

    Sorry for the double post dunno how that happened

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    steve's Avatar
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    Re: Exchange OWA issues

    For Exchange 2000 OWA and 2000 Pro clients we had to logon as

    domain\username
    password

    Worth a go

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    Re: Exchange OWA issues

    You can edit the front page to automatically populate the domain/ part for the username....

    Well i did at any rate

    Here's how:

    Take a look at the file logon.asp in notepad [or in a program that won't save formatting hehe] - the file is located in a default install at:

    C:\Program Files\Exchsrvr\exchweb\bin\auth\usa

    search for the following:

    Code:
    <% If g_fIsMSIE5Rich Then %>
    ((( Before you change anything, backup any files you change so you can restore them should things not work out for you )))

    and change this:

    Code:
    <% If g_fIsMSIE5Rich Then %>
    	<BODY scroll="AUTO" bgColor="#3D5FA3" text="#000000" leftMargin=0 topMargin=0>
    		<FORM action="/exchweb/bin/auth/owaauth.dll" method="POST" name="logonForm" autocomplete="off">
    	<% Else %>
    	<BODY scroll="AUTO" bgColor="#FFFFFF" text="#000000" onload="setFocus()">
    		<FORM action="/exchweb/bin/auth/owaauth.dll" method="POST" name="logonForm">
    	<% End If %>
    to:

    Code:
    	<% If g_fIsMSIE5Rich Then %>
    	<BODY scroll="AUTO" bgColor="#3D5FA3" text="#000000" leftMargin=0 topMargin=0>
    	<script Language=javascript>
      	  <!--
            function logonForm_onsubmit()
             {
            if (logonForm.username.value.indexOf("@") !=-1)
             {
            return true;
             }
            logonForm.username.value = "DOMAINNAMEHERE\\" + logonForm.username.value;
              return false;
             }
            //-->
             </script>
            <FORM action="/exchweb/bin/auth/owaauth.dll" method="POST" name="logonForm" autocomplete="off" onsubmit="logonForm_onsubmit()">
    
    	<% Else %>
    	<BODY scroll="AUTO" bgColor="#FFFFFF" text="#000000" onload="setFocus()">
    <script Language=javascript>
      	  <!--
            function logonForm_onsubmit()
             {
            if (logonForm.username.value.indexOf("@") !=-1)
             {
            return true;
             }
            logonForm.username.value = "DOMAINNAMEHERE\\" + logonForm.username.value;
              return false;
             }
            //-->
             </script>
            <FORM action="/exchweb/bin/auth/owaauth.dll" method="POST" name="logonForm" autocomplete="off" onsubmit="logonForm_onsubmit()">
    
    	<% End If %>
    and change the DOMAINNAMEHERE to whatever your domain is that the users reside on.

    Now, open up the IIS Manager under Administrative Tools and right click on the Exchange website found within the Default Web Site tree....

    You need to go to the properties of it and replicate what I have in the attached screenshot...

    i.e. [in case the picture doesnt appear] on the Exchange properties window, go to the Directory Security tab and click on Edit... under the section Authentication and Access Control.

    On the window that appears, you should change the default domain and realm to a single backslash.

    Job done

    Cheers
    Nath.
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    apeo's Avatar
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    Re: Exchange OWA issues

    Correct me if im wrong tarquel, if there is an update it will override the logon.asp so all your changes would be lost. Worth keeping a copy of it so you can make the same changes again if it happens.

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    Re: Exchange OWA issues

    you are most correct so yes, keep a copy of the changed pages also - for that very reason

    As of yet [1 year so far], no update has changed them but you never know

    Cheers
    Nath.

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    Re: Exchange OWA issues

    @Grommit what you describe is only a problem if the teachers are accessing from Windows machines running Internet Explorer on a Active Directory domain. Then yes you should go straight to the users inbox. Pass thru authentication, I think it's called.

    If you trying to access OWA from *nix (MacOS X or Linux) then you will be prompted for logon credentials.

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