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Windows Thread, Remote support software in Technical; I have a friend overseas who's PC needs looking at but I can't connect to them as they can't get ...
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    cookie_monster's Avatar
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    Remote support software

    I have a friend overseas who's PC needs looking at but I can't connect to them as they can't get a direct internet connection for me to use anything like VNC. I know that you can use products where the user browses to a website and installes an agent which then lets you connect as they initiated the connection. Smoothwall use one when they do remote support but I can't remember what it's called.

    Does anyone know of a free product a bit like that?

    Thanks.

  2. #2

    SYNACK's Avatar
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    This gives them an icon to click that gives gives a VNC connection to your machine outbound so that it traverses firewalls.

    Geek to Live: Tech support with UltraVNC SingleClick - Feature - Lifehacker

    there is also teamview - web based:
    http://www.teamviewer.com/index.aspx

    or get them to put logmein on their pc or windows live mesh
    https://secure.logmein.com/home.asp?hp=6
    https://www.mesh.com/welcome/default.aspx
    Last edited by SYNACK; 12th August 2009 at 04:52 PM.

  3. Thanks to SYNACK from:

    cookie_monster (12th August 2009)

  4. #3

    FN-GM's Avatar
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    LogMeIn will do the trick - https://secure.logmein.com/

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    RabbieBurns's Avatar
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    Teamviewer is free for non-commercial use. Works just as well as logmein

    TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet

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    john's Avatar
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    Teamviewer is the tool and that is what Smoothwall use as well (they pay for it and have a posh customised version as well )

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    triggmiester's Avatar
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    +1 for Teamviewer, it's awesome

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    cookie_monster's Avatar
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    Teamview that's what I was trying to think of.

    Cheers all, I might take a look at the other options as well.

  9. #8

    EduTech's Avatar
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    Yup TeamViewer ticked all the boxes for me when i wanted to do this

    James.

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    IanT's Avatar
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    team viewer and go to assit

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    big thumbs up for teamviewer - saved me a lot of miles over the past while!

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    ZeroHour's Avatar
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    For my mates all I do is use windows messenger, it has remote support stuff built in.
    He just sends you the request on msn and it will try to connect (can take up to 2 mins) but it mostly works.

  13. #12

    sparkeh's Avatar
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    EDIT: oops removed after a good point by @RabbieBurns
    Last edited by sparkeh; 19th April 2013 at 12:28 PM.

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    RabbieBurns's Avatar
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    Quote Originally Posted by sparkeh View Post
    Eh? All the options above are free and work great.
    Is this naughty advertising?
    quoting them just preserves their spam long after it has been reported and deleted ;p

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    chazzy2501's Avatar
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    Did you try the already built in Windows Remote Assistant. It really works

    msra.exe

    EDIT: Doh! This post is 4 years old...Hope he wasn't waiting.
    Last edited by chazzy2501; 19th April 2013 at 02:28 PM.

  16. #15

    LeMarchand's Avatar
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    Spooky!

    Was just looking in to this as RDP is currently not an option at all my schools- and this thread rises from its grave.

    Now that it's shuffling around: is Teamviewer definitely free for EDU use? Has anyone used Chrome Remote Desktop and can compare?

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