IE7 CRASHING - AGAIN!

[Michael]

Everything works fine in FF, even the download issue you mentioned seems to work better in FF.

It is really odd that downloading works better in FF. There is no logical explanation to this. The problem with FF however is it still suffers from compatibility problems and most users find it confusing using two browsers. IE is still far more manageable and compatible with pretty much anything.

[DevilsAdvocate]

3.0.0.7 has been nothing but trouble for us here!

[alan-d]

I'm using PC 3.0.0.7 which seems to be fine to me. Earlier versions did create various problems I agree. The best advice I can offer is to provide as much information as possible. Basics such as OS, browser version, any applications open, what website you were trying to look at. All this can be used to isolate the problem.

We are using PC 3.0.0.7 too but it was a problem on the previous version on my PC.

Other info

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name #########
System Manufacturer INTEL_
System Model D945GCR_
System Type X86-based PC
Processor x86 Family 15 Model 6 Stepping 5 GenuineIntel ~2992 Mhz
BIOS Version/Date Intel Corp. NL94510J.86A.0010.2007.0523.1650, 23/05/2007
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name ######
Time Zone GMT Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.32 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB
Page File C:\pagefile.sys

Version 7.0.5730.13
Build 75730
Application Path C:\Program Files\Internet Explorer
Language English (United States)
Active Printer HP LaserJ##### (MS),winspool,LPT1:

Cipher Strength 128-bit
Content Advisor Disabled
IEAK Install No

No other programs have to be running for IE to crash either

[Michael]

All looks normal to me with a healthy amount of memory. Have you tried running a Scandisk on the system drive of the problematic machines? This'll require a reboot in 2000/XP. You could also try running sfc /scannow and see if this helps, or alternatively re-image.

I would definitely perform a Scandisk before re-imaging just to be sure.

[Michael]

3.0.0.7 has been nothing but trouble for us here!

If you provide as much information as possible, Link2ICT do pass on discovered bugs with Policy Central to the developers. v3.0.0.7 is much better, but it's interesting you still have problems. It could well be another compatibility issue which could help others in future versions.

[alan-d]

Update.

I removed PCE (again!) and the problem seems to have stopped. Why this didn't happen the first time I did it I don't know, but it may have been a combination of things which I've since removed and reinstalled.

I now have put PCE back on so if the problem arises again I'll know it was the cause

[alan-d]

Another Update

It is definately PCE causing the problem. I emailed Forensics and got the following reply from Paul

I can confirm that we have recently identified an issue with both IE7 and IE8 recent security cumulative updates which invoke a different protocol at winsock level where out engine monitors.
This can cause intermittent IE performance issues.
An auto update (3008) will be available within the next 5 - 7 days that fixes this issue.

Fingers crossed it works

[DevilsAdvocate]

If you provide as much information as possible, Link2ICT do pass on discovered bugs with Policy Central to the developers. v3.0.0.7 is much better, but it's interesting you still have problems. It could well be another compatibility issue which could help others in future versions.

Link2ICT have been given information and said they were aware of the problems we were having. They still suggested we update to the latest version, even with the issues!

[alan-d]

In reality the errors happen on both 3.0.0.0 and 3.0.0.7 so you would have had just as many problems.

[DevilsAdvocate]

We were running happy as larry on 2.x

[Michael]

I'm beginning to think Policy Central is becoming more hassle than it's actually worth. Not once have Link2ICT suggested Policy Central may be causing problems, again.

I'm all for additional tools for monitoring pupil behaviour, but when it interferes with online learning over a long period it's simply unacceptable really.

[linkazoid]

I have uninstalled it here as it was being too problematic.....

Will fully test the update before redeploying it again...

Will the server need to be updated? As ours it controlled by the LEA.

Michael

[Michael]

Will the server need to be updated? As ours it controlled by the LEA.

I would of thought you should of communicated with your LA before removing the software. What it does/offers is good, but only if it works completely transparent and reliably.

[linkazoid]

I would of thought you should of communicated with your LA before removing the software. What it does/offers is good, but only if it works completely transparent and reliably.

We bought it from our LEA - its not forced on us by them.

Michael

[DevilsAdvocate]

Anyone else getting strange alerts today on Sophos? Our weekly scan has picked this up on all computers. Seems PCE related, no update it seems on the Console either.

User: NT AUTHORITY\SYSTEM
Scan: Weekly
Machine:

File "C:\WINDOWS\system32\PCENT\Profile\FRCU\C32cs2.exe " belongs to virus/spyware 'Mal/Generic-A'.

File "C:\WINDOWS\system32\PCENT\Profile\FUP\C32cs2. exe" belongs to virus/spyware 'Mal/Generic-A'.

Virus/spyware 'Mal/Generic-A' has been removed.