sophos stopping during installation

[xeroxxe]

Hey, I have had a problem with sohpos where it I put the disk in. This is for putting sohpos onto a admin or laptop machine and it runs the installer which takes you to a local webpage on the disc which then lets you download the installer, when I then run the installer is asks me all the questions allow this program to run and such and then when i have accepted it to run it just closes and nothing happens. The installation just stops it should be taking me too a login where I put the login details and install sohpos I have had this problem on a few laptops now, anyon know of a fix?

[Michael]

Are you sure the installer service isn't being used for something else? Usually a reboot should cure this. I hope you're aware (in a network environment) you can install Sophos usually from the Interchk share, then enter the required username and password.

Alternatively, you can do it from the Enterprise Console remotely and deploy Sophos to the required machines. This method is usually the preferred method if you have many machines to protect.

[xeroxxe]

Normally do use the enterprise console this is just a personal laptop for a teacher.

[Michael]

Have you tried checking the event logs (on the local machine), it may give you some clues as to why it's failing. You could also try re-installing the Windows installer if necessary. You should be running 3.1 or later.

[xeroxxe]

Just had a look in event logs seems to be nothing wrong, it dosnt get to installation stage, there is an authentication bit first, which it just is not getting too, When you run the setup file it should then be opening a login so that I am ok to install sophos. Just not opening the window. It once did, but then it closed after around 30 seconds while I was getting the login info grrr. Never opened since. It didnt open the first time I tried, after about the 4th then I have tried about 20 times since it did it, but no luck. Cheers for the sugestions keep them coming.

[notalot]

Try running the attached bat file it will remove any of the components of Sophos, restart then try to reinstall. I find that that solves 99% of all Sophos problems.

Be aware that the bat file will remove all of sophos antivirus don’t run it on your enterprise server.

[Michael]

I wonder if it's possibly some spyware creating the problems? It seems more common these days that they target AV software or prevent it being installed or enabled.

I'd recommend you install Malwarebytes then (if necessary) run a scan in Safemode and see if anything is detected.

[Dos_Box]

If it's a teachers laptop why don't you install it from the network Interchk share and use the Enterprise Console to set the secondary server to the LGfL Sophos server which is accessible from the internet for updates?
This is what I do.

[xeroxxe]

We havn't added it too the domain and we didn't want to go down that route we just want to put the CD in and get it installed, I have ran the sophos removal tool from above, didnt help. The laptop came with mcafee which I have removed using the removal tool from mcfee and that is long gone still having problems getting stuck at the exact same point.