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Windows Thread, Acrobat reader 9 crashes IE7? in Technical; Hi all, Has anyone ever come across this? I have a problem here site whereby whenever a link to a ...
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    Oops_my_bad's Avatar
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    Acrobat reader 9 crashes IE7?

    Hi all,

    Has anyone ever come across this? I have a problem here site whereby whenever a link to a PDF is clicked, it tries loading the PDF in the browser, but IE7 just crashes out and says "Internet explorer has stopped working and needs to close" etc. If I click the link again, it loads fine.

    So I altered the MSI transform to NOT enable viewing PDF's in web browser. The same happens again, but the second time it works and adobe reader opens as normal

    Is anyone else having this issue with IE7 and acrobat reader 9?

    **EDIT** forgot to say it works fine if your an admin user.

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    leco's Avatar
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    Quote Originally Posted by Oops_my_bad View Post
    Hi all,

    Has anyone ever come across this? I have a problem here site whereby whenever a link to a PDF is clicked, it tries loading the PDF in the browser, but IE7 just crashes out and says "Internet explorer has stopped working and needs to close" etc. If I click the link again, it loads fine.

    So I altered the MSI transform to NOT enable viewing PDF's in web browser. The same happens again, but the second time it works and adobe reader opens as normal

    Is anyone else having this issue with IE7 and acrobat reader 9?

    **EDIT** forgot to say it works fine if your an admin user.
    Yep same here. I have removed Version 9 for that very reason. I got tired of being called out because Acrobat would hang or crash IE whatever settings the user had. Variety of users both admin and non admin. I seem to recall reading somewhere that Version 9 had a bug but cannot remember the details.

  3. Thanks to leco from:

    Oops_my_bad (12th May 2009)

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    tonyd's Avatar
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    I believe the issue is caused by redirected app data - Adobe Forums: Reader 9.0 AcroRd32.exe caused.... I've had to roll machines back to 8.x until Adobe get around to fixing this.

  5. 2 Thanks to tonyd:

    leco (12th May 2009), Oops_my_bad (12th May 2009)

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    Good to see that Adobe are on top of the situation - not. Thanks I now have a "valid" reason for keeping to previous version rather than my quite lame "I'm tired of etc..."

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    Quote Originally Posted by tonyd View Post
    I believe the issue is caused by redirected app data - Adobe Forums: Reader 9.0 AcroRd32.exe caused.... I've had to roll machines back to 8.x until Adobe get around to fixing this.
    Thanks, but we arent redirecting %appdata%, but i'll double check tomorrow.

    Bloody adobe.. I expected better really.

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    Adobe Reader 9.1 seems to fix the redirected AppData issue.

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    Oops_my_bad (13th May 2009)

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    Michael's Avatar
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    There are two possible reasons for this. Either you have Policy Central installed (however the latest update resolves slowdown) or as mentioned above, you're directing Application Data; but Adobe Reader 9.1 does apparently fix this.

    I haven't actually tested it as I don't redirect Application Data and have no intention of doing so Maybe someone else on these forums has?

  11. 2 Thanks to Michael:

    leco (13th May 2009), Oops_my_bad (13th May 2009)

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    We use 9.1 on all computers and do not have any problems

  13. 3 Thanks to FN-GM:

    akidosaint (23rd June 2009), leco (13th May 2009), Oops_my_bad (13th May 2009)

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    Thanks guys, will try again with a test 9.1 install and see what happens.

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    9.1 didn't fix the problem for us, and Adobe's official line now is that they do not support AppData redirection.

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    ive started ditching acrobat in favor of foxit reader as it just seems to work quicker and with less hassle again it can be msi'd out quite happily

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    Would you give the URL where this is located please as I would like to give it a trial?

    Thanks for the suggestion.

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    Quote Originally Posted by sted View Post
    ive started ditching acrobat in favor of foxit reader as it just seems to work quicker and with less hassle again it can be msi'd out quite happily
    It can, but I don't like the fact you can't disable auto-updating - unless you know otherwise?

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    Quote Originally Posted by Oops_my_bad View Post
    It can, but I don't like the fact you can't disable auto-updating - unless you know otherwise?
    i dont think i even looked at that i was just glad to get something that worked (using mandatory profiles and on some pcs acrobat just crashed regually with the redirected profile type errors) so i decided i could live with it im also not 100% sure but i dont think it asks non admins about updates

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    It can, but I don't like the fact you can't disable auto-updating - unless you know otherwise?
    You can disable auto-updating. You can use the Adobe Reader SDK. Version 8 or Version 9

  21. Thanks to Michael from:

    BenABF (9th September 2009)

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