+ Post New Thread
Results 1 to 12 of 12
Windows Thread, Office docs very slow to load. in Technical; I previously posted this in the office forum but got no replies. I'm now reposting in the Windows forum just ...
  1. #1
    Number6's Avatar
    Join Date
    Feb 2009
    Location
    Worcester, UK
    Posts
    457
    Thank Post
    2
    Thanked 9 Times in 8 Posts
    Rep Power
    12

    Office docs very slow to load.

    I previously posted this in the office forum but got no replies. I'm now reposting in the Windows forum just in case anyone here has a different slant on it.

    Win XP Pro workstations (1 x PC + 1 x laptop), fully patched on a 2007 network.

    If MS Office 2003 Word or Excel files are double-clicked from within explorer or My Computer both the app and the document take almost a minute to open. If, however, the app is opened from the start menu and then the same doc is opened from file > open then both open instantly.

    I have tried several things to try and alleviate this problem such as:

    1) editing the file > open settings from the tools > file options of My Computer. I've removed the DDE linkage which in some cases solves the problem but in other cases just gives rise to other errors such as file permissin errors.

    2) I've edited out the data and options registry keys for word, this results in the first attempt to open a document working instantly but on all subsequent attempts the problem re-occurs.

    3) I cleared out all temp files, etc.

    4) I did a system restore back to a point before the first occurrence of the problem.

    Nothing works

    The problem only occurs on these two PC's (out of several hundred) and there's no common ground that might lead me to an explanation.

    Has anyone had any experience of this? Anyone found a resolution?

  2. #2

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,049
    Thank Post
    1,680
    Thanked 2,021 Times in 1,495 Posts
    Rep Power
    673
    The only time I've had anything similar ti this was a problem with Symantec taking flippin' ages to scan the document on opening, but that was consistant no matter how the document was opened.

    I ended up re-installing the client end on the machines affected.

  3. #3
    box_l's Avatar
    Join Date
    May 2007
    Location
    Herefordshire
    Posts
    403
    Thank Post
    63
    Thanked 84 Times in 69 Posts
    Rep Power
    60
    we have a small primary that has one single pc that does this.

    its an oem build leonovo thinkstation. no other machines have this issue.

    i have had no luck with any fixes.

    i plan to do a rebuild.

    BoX

  4. #4
    AyatollahPies's Avatar
    Join Date
    Jan 2008
    Location
    Earth
    Posts
    900
    Thank Post
    48
    Thanked 105 Times in 95 Posts
    Rep Power
    41
    Do you have any mapped network drives that are currently not connected?

    I came across a school recently with a similar sounding issue, and I found a website that states that Office 2003 has problems opening documents when you have mapped network drives that are unreachable.

    As soon as I removed the mapping, which wasn;t needed anyway, Office opened documents straight away.

  5. #5
    Number6's Avatar
    Join Date
    Feb 2009
    Location
    Worcester, UK
    Posts
    457
    Thank Post
    2
    Thanked 9 Times in 8 Posts
    Rep Power
    12
    Quote Originally Posted by elsiegee40 View Post
    The only time I've had anything similar ti this was a problem with Symantec taking flippin' ages to scan the document on opening, but that was consistant no matter how the document was opened.

    I ended up re-installing the client end on the machines affected.
    Not a symantec issue.

    All our machines are protected by Sophos and this issue only affects a limited number of machines.


    Quote Originally Posted by box_l View Post
    we have a small primary that has one single pc that does this.

    its an oem build leonovo thinkstation. no other machines have this issue.

    i have had no luck with any fixes.

    i plan to do a rebuild.

    BoX
    We may yet be forced into a rebuild of the affected machines but finding a reason first, even if not a solveable reason would be good.

    Quote Originally Posted by Ayatollah Pies View Post
    Do you have any mapped network drives that are currently not connected?

    I came across a school recently with a similar sounding issue, and I found a website that states that Office 2003 has problems opening documents when you have mapped network drives that are unreachable.

    As soon as I removed the mapping, which wasn;t needed anyway, Office opened documents straight away.
    No, all drive mappings are current and are used.

    The problem only manifests itself when a document is opened by browsing to it in explorer or My Computer and double-clicking it. If Word or Excel is opened first and the same document opened via File > Open then there's no issue, both the app and the document open instantly. It also only happens with Word and Excel docs, powerpoint is unaffected.

    Thanks for the suggestions, all are welcome.

  6. #6
    Jon
    Jon is offline
    Jon's Avatar
    Join Date
    May 2006
    Location
    Norfolk
    Posts
    318
    Thank Post
    28
    Thanked 51 Times in 41 Posts
    Rep Power
    22
    Here are a couple of links that helped solve this problem for me

    Documents take long time to open in Word 2003

    Your Word documents take a long time to open when they have attached templates

    Hope this is of some help to you.
    Last edited by Jon; 29th April 2009 at 11:58 AM. Reason: spelling

  7. #7

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    8,941
    Thank Post
    232
    Thanked 1,510 Times in 1,206 Posts
    Rep Power
    328
    I had a similar problem recently. Open an Excel 2002 file within Explorer and there's a noticeable pause. Open Excel 2002 first, then open the file and it was pretty much instant. Makes absolutely no sense. It only happens with Excel, not Word, PowerPoint or anything else. And this was a newly imaged machine too.

  8. #8
    Number6's Avatar
    Join Date
    Feb 2009
    Location
    Worcester, UK
    Posts
    457
    Thank Post
    2
    Thanked 9 Times in 8 Posts
    Rep Power
    12
    I'm semi-convinced it's a DDE issue.

    When opening a document by double clicking in explorer a DDE link has to be set up and the correct application with which to open the document has to be determined; when opening from within Word the application is obviously already known so the DDE link is pre-determined. I don't know enough about the mechanics of DDE though to investigate further.

    My level of suspicion is increased by the fact that the affected machines all run a bespoke database client that presumably also uses DDE and maybe this is interfering with the Office DDE process? I need to remove a client to see if the Office problem then also disappears but finding time to do this when the machine is in almost constant use is a problem.
    Last edited by Number6; 29th April 2009 at 12:36 PM.

  9. #9
    ricki's Avatar
    Join Date
    Jul 2005
    Location
    uk
    Posts
    1,466
    Thank Post
    20
    Thanked 164 Times in 157 Posts
    Rep Power
    51
    HI

    I have had a similar problem when the server died that stored the original location from where office was install from and I had to log on administrator and open word and it would bring up a box asking for the location of the install files.

    This altered the following key that I exported and installed on the machines with gpo.

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Prod ucts\904010001E872D116BF00006799C897E\SourceList\

    Just an idea

    Richard

  10. Thanks to ricki from:

    Number6 (29th April 2009)

  11. #10
    Mako's Avatar
    Join Date
    Apr 2009
    Location
    North Yorkshire
    Posts
    431
    Thank Post
    50
    Thanked 107 Times in 81 Posts
    Rep Power
    71
    Hi, first post so here goes.

    We had a similar problem in our school. All office documents would take literally minutes to open when double clicked, but were fine when opened from within the program. We found out that it was due to a zipping program we had installed, called JustZipIt (do NOT use this, ever!). The program created GUI commands attached to the windows shell, so when any document was right clicked you could "Just Zip It".

    I would suggest you run ProcMon, RegMon, TDIMon and FileMon, have them all opened and windowed and double click an office document.

    After doing this we found out that the Registry was going nuts due to JustZipIt integrating itself into every file extension, and it was the constant calls to the registry that were slowing it down. TDIMon showed us that, due to us switching our Intranet server over, there was a dead mapped drive to the old server - which reflects the valid point in an above post about checking mapped drives. TDIMon will show you any dead connections. Once we removed the dead link and JustZipIt's masses of registry files, the problem was solved.

    Any results that show "NOT FOUND" when running any of the monitoring programs indicate a problem, and if things start going ballistic when you double click the document that also indicates a problem.

    Good luck,

    Mako.

  12. #11
    Number6's Avatar
    Join Date
    Feb 2009
    Location
    Worcester, UK
    Posts
    457
    Thank Post
    2
    Thanked 9 Times in 8 Posts
    Rep Power
    12
    Quote Originally Posted by Mako View Post
    Hi, first post so here goes.

    We had a similar problem in our school. All office documents would take literally minutes to open when double clicked, but were fine when opened from within the program. We found out that it was due to a zipping program we had installed, called JustZipIt (do NOT use this, ever!). The program created GUI commands attached to the windows shell, so when any document was right clicked you could "Just Zip It".

    I would suggest you run ProcMon, RegMon, TDIMon and FileMon, have them all opened and windowed and double click an office document.

    After doing this we found out that the Registry was going nuts due to JustZipIt integrating itself into every file extension, and it was the constant calls to the registry that were slowing it down. TDIMon showed us that, due to us switching our Intranet server over, there was a dead mapped drive to the old server - which reflects the valid point in an above post about checking mapped drives. TDIMon will show you any dead connections. Once we removed the dead link and JustZipIt's masses of registry files, the problem was solved.

    Any results that show "NOT FOUND" when running any of the monitoring programs indicate a problem, and if things start going ballistic when you double click the document that also indicates a problem.

    Good luck,

    Mako.

    Good ideas there.

    I'm onsite tomorrow so I'll have a look with these tools.

    Thanks

  13. #12
    Number6's Avatar
    Join Date
    Feb 2009
    Location
    Worcester, UK
    Posts
    457
    Thank Post
    2
    Thanked 9 Times in 8 Posts
    Rep Power
    12
    We found the cause, but not a solution yet.

    It seems that it is indeed the database client software that's causing the issue. We uninstalled it from one machine and office docs reverted to behaving properly. Tech support for the database have no idea at this stage but have promised us they'll look into it.

    In the meantime the users will have to live with the issue, it's not so bad because opening documents directly from an Office app is fine, it's only double clicking a file within Explorer that produces the error.

    Thanks for all the suggestions.

SHARE:
+ Post New Thread

Similar Threads

  1. Office Docs and apps very slow to load from explorer
    By Number6 in forum Office Software
    Replies: 0
    Last Post: 23rd April 2009, 01:43 PM
  2. [CLOSED] Improvement: Slow to load page
    By SimpleSi in forum EduGeek.net Site Problems
    Replies: 1
    Last Post: 2nd June 2008, 03:18 PM
  3. Microsoft Office 2003 Clipart Really SLOW!!!
    By BKGarry in forum Educational Software
    Replies: 26
    Last Post: 7th January 2008, 10:47 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •