+ Post New Thread
Results 1 to 11 of 11
Windows Thread, PC hangs are logon screensaver in Technical; ...
  1. #1

    Join Date
    Mar 2007
    Location
    Milton Keynes
    Posts
    34
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    PC hangs are logon screensaver

    Hi All,
    We have a problem on all our ICT Suite PCís. Basically after the Windows logon screensaver appears (ie I havenít logged in at all) and then the monitor goes into sleep mode, when you move the mouse to wake the computer up, the computer wakes up but the keyboard is not working. The mouse does work and I can ping the PC, so network connectivity seems to be there but Iím unable to remote control the PC or connect via any admin shares.

    The problem is noticeable first thing before period 1. We power on the PC automatically each morning at 7am. By the time period 1 starts, the PCís have hung. Powering off the PC fixes the problem and because the PCís are always in use during the day, you donít really see it again. They donít have time to fall into sleep mode.

    Since no one has logged into the computer, it makes me think it has to be something to do with a service that is loaded before the logon prompt. What I can say is that this doesnít seem to happen to our Admin users PCís. So itís looking like something that has been installed onto the ICT suite PCís. One program that springs to mind is NetSupport School. I might try removing it from a classroom to see if it fixes that room. Has anyone else seen this problem?

    Many thanks

    Leonard

  2. #2

    Join Date
    Oct 2007
    Location
    scotland
    Posts
    45
    Thank Post
    15
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Leonard

    I had this problem on some pcs here so i turned the logon screen saver off to prevent it going to "sleep".

    This link here tells you how to turn it off.

    How to change the Windows Logon screen saver in Windows XP

    miller

  3. #3

    Join Date
    Mar 2007
    Location
    Milton Keynes
    Posts
    34
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I forgot to mention that I have already tried this. This has sort of made the problem better. Before we were not getting the login prompt and it was just a blue screen. No with the screen saver disabled, it goes back to the Windows logon prompt (just before pressing Ctrl-Alt-Del) but the keyboard doesn't work. The monitor still goes into sleep mode and powers itself down. Not sure if that can be stopped or if that's built into the hardware.

    Could be a combination of the screensaver and something else.

    Thanks

  4. #4

    Join Date
    Oct 2007
    Location
    scotland
    Posts
    45
    Thank Post
    15
    Thanked 1 Time in 1 Post
    Rep Power
    0
    are these pcs and monitors dells by any chance? i had the problem on a new batch of optiplex 320s.

    the symptons you mention were exactly the problem i had but turning off the logon screen saver fixed it.

    let me take a look again at the pcs to see if i did anything else or if it is in fact not fixed!!
    miller

  5. #5

    Join Date
    Mar 2007
    Location
    Milton Keynes
    Posts
    34
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Yes we are a Dell site. The main PC's are;

    Optiplex GX280 with 3rd party 17" TFT
    Optiplex GX620 with 3rd party 17" TFT
    Optiplex 745 with Dell 17" TFT
    Optiplex 755 with Dell 20" TFT (doesn't seem to happen as much with this model)

  6. #6
    stevenlong1985's Avatar
    Join Date
    Apr 2008
    Location
    Birmingham
    Posts
    524
    Thank Post
    769
    Thanked 107 Times in 72 Posts
    Rep Power
    79
    what anti virus are you using is it Sophos? I had a few problems like that, when there was an update it wouldn't logon, had to do a windows system restore from safe mode and uninstall - Reinstall Sophos

  7. #7

    Join Date
    Mar 2007
    Location
    Milton Keynes
    Posts
    34
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Yes. we're using Sophos. I'll have a go at uninstalling Sophos and reinstalling it again.

  8. #8
    stevenlong1985's Avatar
    Join Date
    Apr 2008
    Location
    Birmingham
    Posts
    524
    Thank Post
    769
    Thanked 107 Times in 72 Posts
    Rep Power
    79
    Did it work?

  9. #9

    Join Date
    Mar 2007
    Location
    Milton Keynes
    Posts
    34
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    We had a bit of a problem. I think it could be either Sophos causing the problem or NetSupport School that we use. We recently upgraded to v10.01 of NetSupport. Just before someone mentioned about Sophos, we decided to remove NetSupport school on 1 computer suite. Unfortuantly, the removal process totally destroyed our PC's. We had all the PC's booting up saying they were unable to start the server service, along with pretty much every other service.

    On the basis that trying to figure it out for 1 PC would have taken longer then 30 minutes, we quickly rebuilt the whole room. This of course fixed the hanging problem but I'd expect that. All I can say at the moment is that our newly rebuilt PC's with all the Windows updates installed (SP2 at the moment & IE7), Sophos install worked all ok. We've yet to install NetSupport to see if this causes a problem.

    Later on today I will remove Sophos from a smaller number of PC's and reinstall it. I'm hoping I will have some results by tomorrow.

  10. #10
    Busybub's Avatar
    Join Date
    Feb 2007
    Posts
    384
    Thank Post
    44
    Thanked 39 Times in 37 Posts
    Rep Power
    22
    Quote Originally Posted by leonard.powers View Post
    Yes we are a Dell site. The main PC's are;

    Optiplex GX280 with 3rd party 17" TFT
    Optiplex GX620 with 3rd party 17" TFT
    Optiplex 745 with Dell 17" TFT
    Optiplex 755 with Dell 20" TFT (doesn't seem to happen as much with this model)
    We have all the models you've listed with Sophos on them. Never seen this problem before.

    What BIOS version are you running?

  11. #11

    Join Date
    Mar 2007
    Location
    Milton Keynes
    Posts
    34
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I have installed the latest version on all the PC's. The fact that after we reimaged them the PC worked all ok lead me to believe that it's something that runs when the PC boots up.



SHARE:
+ Post New Thread

Similar Threads

  1. Flowol 3 hangs on opening some mimics
    By MrLudwig in forum Educational Software
    Replies: 3
    Last Post: 18th February 2009, 01:45 AM
  2. esxi xp pro hangs at 37 minutes
    By plexer in forum Thin Client and Virtual Machines
    Replies: 2
    Last Post: 26th September 2008, 03:48 PM
  3. Dell D510 hangs on startup
    By thom in forum Hardware
    Replies: 2
    Last Post: 6th February 2008, 06:31 PM
  4. Web Browser hangs in test
    By dnpict in forum ICT KS3 SATS Tests
    Replies: 6
    Last Post: 15th May 2007, 04:33 PM
  5. Tempermental notebook - hangs, sometimes
    By speckytecky in forum How do you do....it?
    Replies: 2
    Last Post: 20th February 2007, 02:21 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •