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Windows Thread, Updates failing on some machines in Technical; Anyone else having a problem with MS XP updates failing to apply on some computers? If so have you managed ...
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    speckytecky's Avatar
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    Updates failing on some machines

    Anyone else having a problem with MS XP updates failing to apply on some computers? If so have you managed to sort the problem - if so how?

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    speckytecky's Avatar
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    Am I the only one having this problem - did a forced reinstal of Windows Installer and that seemed to go OK but still the problem on this RM XP Pro Notebook continues. Anything using the installer starts, looks like it's going OK but then fails (included Sophos upgrade as well as XP and Office 2003 updates. MS suggested the problem was with Office 2003 so I tried uninstalling that and lo as it uses Installer that failed to uninstall. Flipping wierd it is

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    There are lots of installer issues, you need to dig into the event logs and find some specific error codes.

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    speckytecky (27th March 2009)

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    I was when I was at the school..............left now, not my problem

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    if you get a failing message try re registering the windows update DLL.

    regsvr32 wups2.dll


    This stopped those errors that just say "Update failed" helpful error that one!

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    speckytecky (27th March 2009)

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    Yes, had to delete reg keys and other stuff. Also on WSUS alot fail but it seems to sort itself out after a few days.

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    speckytecky (27th March 2009)

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    rad
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    What SP are you on? and what updates are you trying to install?

    I am currently trying to upgrade to SP3 but it is failing as there are driver restrictions with stuff that is installed.

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    Michael's Avatar
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    If you're having problems installing/updating anything other than the Windows Installer itself this does point to a registry permissions problem as entries are unable to be written so the installation fails.

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    speckytecky (27th March 2009)

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    speckytecky's Avatar
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    Quote Originally Posted by rad View Post
    What SP are you on? and what updates are you trying to install?

    I am currently trying to upgrade to SP3 but it is failing as there are driver restrictions with stuff that is installed.
    SP3 and it's the latest 20 or so updates including a SP for Office 2003.

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    speckytecky's Avatar
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    Quote Originally Posted by Jiser View Post
    Yes, had to delete reg keys and other stuff. Also on WSUS alot fail but it seems to sort itself out after a few days.
    Any suggestion please on which and what in the registry to tinker with.

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    I've had this issue for ages! Updates either do not download or install or the machine just hangs for hours. I've been on other threads within EduGeeks too, trawled the MS kb's and loads of other techie sites for hours looking for a solution and have never found a definite answer to it. However, the following methods have worked for me:

    Assuming the PC you are working on is an existing school machine that you have just re-imaged and want to update before ghosting a new image back up - which is the situation I was in;

    Download & install MS IE7 then reboot.
    Rename the Download folder in C:\WINDOWS\SoftwareDistribution\Download to download.old

    1 - Uninstall Ranger
    2 - Uninstall Sophos - Use the Sophos removal .bat tool from their tech guys
    3 - Take machine out of domain
    4 - Download & Install MS Installer 3.1
    5 - Download & install MS Genuine Validation Tool
    6 - Safe mode or normal Windows - didn't make a difference for me
    7 - Execute the following from a Run command:
    net stop wuauserv
    regsvr32 wuapi.dll
    regsrv32 wups2.dll
    regsrv32 wups.dll
    regsrv32 wuaueng.dll
    regsvr32 wuaueng1.dll
    regsvr32 wucltui.dll
    regsvr32 wuweb.dll
    regsvr32 msxml3.dll
    regsvr32 qmgr.dll
    regsvr32 qmgrprxy.dll
    regsvr32 jscript.dll
    net start wuauserv

    Sometimes, just re-registering the msxml3.dll works.

    Reboot the machine and try Microsoft Updates again or, try the Windows updates instead.
    There is also a change settings option on the updates site that you can check to "use windows update only"

    If the updates still fail:

    1 - Download & install a newer NIC driver for your machine (this worked for me on a NEC VL350)
    2 - Download & install just SP3 then re-visit the updates site
    3 - Download & install the Sept 09 Malicious Software Removal Tool

    Try visiting the updates site again.

    On every machine I was working on, the following updates always failed:

    Security Update XP SP3 KB952069/KB973540
    Media Format Runtime KB968816
    MS Office Genuine Notification KB949810

    I had to either install these manually or remove them - the latter may be best for some!

    For me, once I had done any of the above all other updates have installed normally. Things like Adobe Flash Player, XP Codecs, DivX, Java, Silverlight and Shockwave player have always installed normally too.

    Sometimes, if MS Updates appear to have "hung" you may find cold booting the machine is the only answer and then you'll notice that the updates had actually downloaded and installed - very frustrating!

    I hope some of this has been useful, incidentally I usually only have issues with NEC machines though so maybe it is some of the older images for those older machines that havent been updated since 2007 (not my fault) that are contributing to the issue???

    Cheers

    Craig

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    speckytecky (20th October 2009)

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    speckytecky's Avatar
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    Thinking about it I had this same problem a few years ago and someone sent me (it was a female tech off a Forum - prior to EduGeek being born I seem to recall) the following as a bat file - running it seems to fix the dickey updates almost every time:

    net.exe stop wuauserv
    cd /d %windir%
    rd /s softwaredistribution
    REGSVR32 %windir%\system32\wuapi.dll
    REGSVR32 %windir%\system32\wuaueng1.dll
    REGSVR32 %windir%\system32\wuaueng.dll
    REGSVR32 %windir%\system32\wucltui.dll
    REGSVR32 %windir%\system32\wups.dll
    net.exe start wuauserv

  18. Thanks to speckytecky from:

    Great_Scott (20th October 2009)

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