Roaming profile issues

[lsheldon]

We run roaming profiles for the staff and students most of the time everything is ok but we have aproximatley 20 different students / staff a day coming to us, as there internet / other settings like mapped drives not displaying permissions denied etc, are not working correctly.

We ask them to log off and we then delete there profile, the user then restarts there machine and everything is ok

It would be nice of we could put this issue to rest at it is getting really annoying now.

We have a dedicated profile server in our envoriment and our network bandwith should not be an issue in this case.

[alan-d]

Sounds like they close the window running through any scripts in place after they login.

If that's not the case then I'm not sure what it is.

[Dom_]

Do you use sophos?

[lsheldon]

Yep we use sophos

[Dom_]

I've had a similar issue, turning 'on-access scanning' off seemed to sort it, if not, try with sophos totally disabled (on one or two machines) then monitor them.

[lsheldon]

Thats strange i may try this on a couple of machines see if we still have ne issues ?

[ZeroHour]

When they are having problems where are they logging in? The same area's when it fails or is there no pattern yet?
How are you mapping the drives/map? Script? if so what language?

[lsheldon]

There is no patern yet
Drive mapping is through .vbs

[ZeroHour]

Try modding your script to include:

Set objShell = wscript.createObject("wscript.shell")
function LogtoEvent (MSG,success)
	select case success
		case 1	objShell.LogEvent EVENT_SUCCESS, MSG ' 1 is a success
		case 0	objShell.LogEvent EVENT_FAILURE, MSG ' 0 is a error
		case 2	objShell.LogEvent EVENT_WARNING, MSG ' 2 is a warning
		case 3	objShell.LogEvent EVENT_INFORMATION, MSG ' Information
	end select
end function

Then put this:

LogtoEvent	"Started script ",3
{YOUR MAP COMMAND}
LogtoEvent	"Tried to map XXX",3

Then when they tell you the machine you should have entry's in the event log that will hopefully give you clues. If you do error handling you can get it to put that in the event log too.
I use this function in pretty much all our scripts to log whats going on.

Cheers