Has anybody here tried CCS Help Desk?
I have it installed on the trial and it looks pretty good, its only a one off £300 licence for Schools.
It is an Exchange add-on and uses the public folders and the To Do / tasks in Outlook, so the teacher have no excuse now not to use the toolbar addon in outlook to submit a ticket
No one seems to have tried this Help desk then i guess.....
We tried using a free helpdesk and then 2 years ago we purchased "Track It Pro" but however much we ask the teachers they will not goto a website and fill in the ticket. they will email ictsupport and we end up with incomplete tickets... BUT with CCS being fully exchange intergrated they (and us) only have to use the outlook for everything.
Theres even a add-in "New Help Request" button in outlook for them to hit. Everything is filled in automatically from AD
It also intergrates with the Tasks section of outlook which is awesome!
Will let you know how we get on when the trial finishes, best Help desk ive used to date
Last edited by burgemaster; 23rd February 2009 at 07:30 PM.
We got people to fill in the web form by making other process in the school web based like booking rooms, resources, writing reports, attendance ect.
Once people are familiar with one web based system, they tend to use them all.
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