Windows Thread, USB Probem in Technical; Got a customer with a Dell Inspiron 1150 laptop, XP Professional. Everytime you plug in an external hard drive or ...
8th January 2009, 01:55 PM #1
Got a customer with a Dell Inspiron 1150 laptop, XP Professional. Everytime you plug in an external hard drive or flash drive it blue screens. I have searched for Blue Screen error messages on Microsofts websites, but there are onyl numbers displayed never a error message. Have re-installed the USB drivers, run AV and anti spyware just in case. Tried plugging in a powered USB Hub but the same problem occured when I plugged that in even though there was nothing plugged into it.
Does anyone have any ideas or come across this before.
Thanks in advance
IDG Tech News
8th January 2009, 02:03 PM #2
What's in the event log ? [ If it has BSd then there should be a log for it with the relevant dump info..... ]
8th January 2009, 02:09 PM #3
Haven't got the laptop at the moment, will post when I collect it again
8th January 2009, 02:16 PM #4
- Rep Power
i have had this problem before and it was the usb port that i was plugging the drives into that was faulty, used a different usb port and it was fine.
8th January 2009, 02:21 PM #5
the laptop only has two usb ports and I have had the same problem on both
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