Print Manager 6... Help

[adameye]

Hi there,

I have just installed Print manager this morning having being requested to by our ICT Co-ordinator to try to cut down printing usage.. and i'm having a really big problem..
I've installed it as normal and created two limits on Pupils and Teachers so they can only print so much per year.
and it's just not picking up that people are printing..
its asif when people print it totally bypasses the print manager.
Please help.

[Gibbo]

Is the software installed on the same server that your printers are (ie your print server)?

[adameye]

yep print manager is installed on the main 1stserver wich is also our print server and AD.

[Michael]

Is the Print Manager Plus service running? You can check this within the console itself.

I'd also recommend you stop and start the spooler service too.

[Michael]

You may find this useful. Copy and paste into notepad and save as Printers.bat on the server (system drive ideally):

@ECHO OFF
NET STOP "TCP/IP Print Server"
NET STOP "Print Manager Plus"
NET STOP spooler
NET START "TCP/IP Print Server"
NET START "Print Manager Plus"
Pause

[adameye]

Yep it's all running "/
the printers have been printing all morning..
and it's really confusing me now lol

[Michael]

So my script makes no difference whatsoever?

[adameye]

nope thanks anyway..

[Busybub]

What printers are you using?

I have a problem with v5 where HP 3600's can't be managed though it works with every other device.

[plexer]

Are the printers set to spool or print directly to the printer?

Ben

[adameye]

spool

and theres
2x Epson C1100N
1x HP 2250N
1x Panasonic DP-2330 (Photocopier)

[Michael]

How are you deploying the printers? Group Policy or using scripts? Are network printers installed in a standard way, or do they point to a locally created port?

[elsiegee40]

You have installed the client end on the PCs that are printing, haven't you?

[Michael]

You have installed the client end on the PCs that are printing, haven't you?

I always install the EUIT on workstations, but I didn't think it would stop PMP from reporting print jobs? Unless it sends information to the PMP database?

[elsiegee40]

I always install the EUIT on workstations, but I didn't think it would stop PMP from reporting print jobs? Unless it sends information to the PMP database?

I have had problems with EUIT after an update in the summer term - I forget the versions involved and am at home now, so can't check. The end result, after a lengthy phone call from PMP support in the US (fortunately they called me) and them remoting in to our network, was that we ended up using the newer version of the PMP on the server and the previous version of EUIT. It shouldn't have worked, but it did!

adameye, I can let you have the email address of the guy I contacted if you want it - it'll have to be tomorrow though as that's at school too!