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Windows Thread, Fluke Networks 64bit drivers saga... in Technical; Sorry this is so long, but its an absolute gem! Sent: 10 January 2006 14:47 To: Fluke UK ServiceDesk (Norwich); ...
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    Fluke Networks 64bit drivers saga...

    Sorry this is so long, but its an absolute gem!

    Sent: 10 January 2006 14:47
    To: Fluke UK ServiceDesk (Norwich); servicexx@xxfluke.com
    Subject: CableIQ Driver

    We have just purchased a Fluke CableIQ tester and we are running Windows XP 64bit (x64) edition. When connecting the CableIQ via the USB cable Windows can't find any drivers that support Windows XP x64 edition, do you have any available or do you plan to?

    Regards
    [hr]
    On 10/1/06 20:15, "Dolman, Kelly" <Kelly.Dolmanxx@xxflukenetworks.com> wrote:

    Hello,

    Thank you for contacting Fluke Networks Technical Assistance Center.

    There is a Knowledge Based article that explains how you can install these drivers through XP, it is titled PC Software Cable IQ, click the following link.
    http://kb.flukenetworks.com/link.asp?sid=5&rid=7643

    Please let me know if you have have any further questions.

    Kind regards,
    Kelly Dolman
    [hr]
    Sent: Tuesday, January 10, 2006 2:55 PM
    To: Dolman, Kelly
    Subject: Re: Cable IQ-Support for XP x64 edition - Incident 1956593

    Thanks for the reply, unfortunately this is not what I am looking for.

    We are running Windows XP x64 edition, which uses 64bit drivers completely different to the 32bit drivers the normal Windows XP uses.

    Most of the big vendors have been rewriting drivers to make them compatible with XP x64, would it be possible to forward my request to your software development team? Perhaps they have some beta drivers we could help test?

    Many thanks
    [hr]
    Sent: 10 January 2006 22:58
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593



    What exactly are you connecting your CableIQ for? Are you updating the software?



    ~ Kelly
    [hr]
    Sent: Wednesday, January 11, 2006 12:37 AM
    To: Dolman, Kelly
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    No, I need to get the test results from the CableIQ to put into a report.
    [hr]
    From: Dolman, Kelly [mailto:Kelly.Dolmanxx@xxflukenetworks.com]
    Sent: 11 January 2006 15:15
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    Hi,
    Here is a link to the CableIQ reporter software, you need to use this software with your CableIQ tester. http://www.flukenetworks.com/us/LAN/.../_software.htm

    Let me know if this helps.

    ~ Kelly
    [hr]
    Sent: Wednesday, January 11, 2006 7:32 AM
    To: Dolman, Kelly
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    Hi, this is not what I’m looking for, I already have the CableIQ Reporter software.

    What I am after are USB drivers for Windows XP x64, they control how the CableIQ device talks to the computer and are not the same as Windows XP drivers.

    Could you forward my request to your software development team or put me in touch with someone else?

    Regards
    [hr]
    From: Dolman, Kelly [mailto:Kelly.Dolmanxx@xxflukenetworks.com]
    Sent: 11 January 2006 15:46
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    These install automatically with XP, I just went through the process on my computer. When you get the install wizard what are you selecting? If the drivers are not on your local PC you will need to go to Microsoft.com and check for updates.

    ~ Kelly
    [hr]
    Sent: Monday, January 16, 2006 2:50 AM
    To: Dolman, Kelly
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    Hi Kelly, did you get any further with my request for x64 drivers?

    Regards
    [hr]
    From: Dolman, Kelly [mailto:Kelly.Dolmanxx@xxflukenetworks.com]
    Sent: 16 January 2006 15:23
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    See the email I sent you on Jan 11th.
    [hr]
    Sent: Monday, January 16, 2006 7:31 AM
    To: Dolman, Kelly
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    Yes, I got that email and replied to you the same day.

    Did you get that email or shall I forward it onto you again?
    [hr]
    From: Dolman, Kelly [mailto:Kelly.Dolmanxx@xxflukenetworks.com]
    Sent: 16 January 2006 15:43
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    We do not have the drivers, they are in XP.
    [hr]
    Sent: Monday, January 16, 2006 7:47 AM
    To: Dolman, Kelly
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    Kelly, could I have the email address of another support technician or someone in your software development team?

    I am aware that the drivers for Windows XP are built into the OS, but this is not what I need.

    I am after drivers for “Windows XP x64” not “Windows XP”, they are completely different.
    [hr]
    From: Dolman, Kelly [mailto:Kelly.Dolmanxx@xxflukenetworks.com]
    Sent: 16 January 2006 16:00
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    I re-read the email and now understand your question. Since most of our users are on Windows XP 32-bit I will have to talk to the upper level support for information on these drivers. The person I need to talk to should be in soon.
    [hr]
    Sent: Monday, January 16, 2006 8:13 AM
    To: Dolman, Kelly
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    Thanks Kelly, I did say that I needed 64-bit drivers in the first email I sent to you.

    Hope to hear from you soon!
    [hr]
    From: Dolman, Kelly [mailto:Kelly.Dolmanxx@xxflukenetworks.com]
    Sent: 17 January 2006 17:59
    Subject: RE: Cable IQ-Support for XP x64 edition - Incident 1956593

    Thank you for your patience on this. I have heard back from the developers and they agree that it does not work with the XP 64-bit system. We do not have drivers at this time and are not sure when we will. It would be my recommendation that if it does not work that you use an XP 32-bit system.

    I am sorry for any inconvenience this has caused you.

    Kind regards,
    Kelly

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    Re: Fluke Networks 64bit drivers saga...

    LMAO!!!!

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    Re: Fluke Networks 64bit drivers saga...

    I almost thought she was winding me up!

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    Re: Fluke Networks 64bit drivers saga...

    Hehe, as bad as the Tuttle vs CentOS emails

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    Re: Fluke Networks 64bit drivers saga...


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    Re: Fluke Networks 64bit drivers saga...

    ROFL.. one of those annoying things that happens, i know ive had atleast one occation similar. I tend to ask for the supervisor or manager after a couple of stupid emails or phone calls.

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    Re: Fluke Networks 64bit drivers saga...

    Why do companies employ these people!! They are proberbly a paper pass MCSE!!

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    Re: Fluke Networks 64bit drivers saga...

    I want a Fluke tester but I have more chance of being promoted to Head Teacher. How Much btw?

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    Re: Fluke Networks 64bit drivers saga...

    Just wondering that myself

    Andy

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    Re: Fluke Networks 64bit drivers saga...

    Sounds very much like a circular arguement I had with EMBC about setting up DNS before we make the final switch from NTL. A brief version of the conversation with one drone at EMBC via email and telephone.

    --------------------------

    Me: "Can you put the following records in your DNS for us so we can test that we have things working properly before we do the final switch. (5 hostnames and IP Addresses). The Tag is with Network solutions for the domain but we use DNS forwarding ... tell us the public addresses and FQDNS for your DNS boxes and we will enter that in our account at NetworkSolutions"

    EMBC: "Network Solutions will not allow us to transfer the Tag for your domain. Please tell them to release it"

    Me: "erm ... we are not transferring the domain yet. We are just pointing the DNS forwarding to your DNS ... this means if it doesn't work we can point it back to NTL and all we lose is 12 hours of internet access"

    EMBC: "Please tell them to release the tag. If we do not have the tag we cannot do anything to do with DNS for you."

    Me: "Why? All I want is to test that people can still se certain hosts from outside of EMBC, that Mail still gets through and that the NATing we are doing internally works (they don't want us to do this last bit either ....)"

    EMBC: "It is not possible to enter any hostnames into our DNS without controlling your domain."

    Me: "Why ... NTL manage it, BT manage it, heck ... even C&W can do it"

    EMBC: "No ... you must be mistaken. We must have the tag."

    Me: "I am sorry ... I was mistaken. Having the tag controlled my NetworkSolutions and just forwarding DNS to our chosen provider does not work and the last 4 years that the school has done it for has vanished after I got out of the shower this morning."

    EMBC: "You must be wrong ... we have to take control of your domain"

    Me: "I have now spoken with 2 Project Managers about this ... they say it is completely possible and failing that just set up the public-private NATing we need and we will look at it via IP address."

    EMBC: "We can only set up public addresses if the private IPs we point them to have hostnames. You will not allows us to put hostnames in our DNS."

    Me: "Feel free to stick the hostnames in your DNS ... "

    EMBC: "ok ... we will do and get back to you tomorrow"

    EMBC: (the next day)"We can't put hostnames in because we don't have the tag for your domain."

    Me: "aaaaarrrrrrrgggggghhhhhhh .... Do you mind if I speak to your boss?"

    EMBC: "I have discussed this with my boss and he agrees with me."

    Me: "I haven't spoken to your boss ... and I want to, just to make sure there is no confusion about what I am asking for."

    EMBC: "I kow what you are asking for and it will not work. We need you to transfer you domain to us. Let us have your tag."

    Me: (after finding a back way through the system and getting hold of someone with a little more clue) "Do you understnad what I am trying to do and why?"

    Clued up EMBC: "Yes .. you are concerned that if you give us control of your domain we may cock things up and so you want a system that allows us to test it first. The method you suggest of entering hostnames and so on into our DNS and then you pointing your DNS forwarders to our DNS is quite a clever solution ..."

    Me: "I can hear a 'but' at teh end there."

    Clued up EMBC: "It is EMBC Policy only to deal with the DNS with domains we fully control ... it is to stop those schools or institutes that do not have the expertise from buggering things up. Unfortunately it means places like yourself suffer by having restrictions put on you."

    Me: "Blast (I actually said something stronger ... but there are ladies present ... somewhere) ... but I seriously don't want to do the full swap right now ... not until I can check our internal NATing works."

    We go into a discussion on the use of an internal firewall appliance for NAT and applauds the fact that we have actually read and understood the EMBC guidance on how to deal with IP addressing if you have a large number of machines.

    Me: "So ... we are still a bit stuck."

    Clued up EMBC: "Nope ... I have an idea. Either get your LEA, or better still and do it yourself ... register a new domain ... .info perhaps ... then transfer that to us. Test that for a little bit and then make the move when you are happy."

    Me: "Thank you very much ... "

    So, I have registered a new domain and have now asked them to take control ... I will be chasing this up on Monday and hope to have it tested by the end of the week.

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